Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.
Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with standing still.
To continue to drive process excellence within our business and drive innovation towards faster delivery and fulfilling of customer promise, we are currently looking for Speed SME who will join AMET ACES Team.
As an ACES (Amazon Customer Excellence Systems) Manager, you will drive process standardization on site. You will be the link between supply chain and the ACES team. As a member of the ACES team itself, you will contribute to the optimization of the same day delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve performance.
Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.
Key job responsibilities
As firsthand contact for same day delivery stations and direct dispatch operations team as well as supply chain, regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing.
You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates.
In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.
- Contribute to audit initiatives and support results-driven action planning
- Contribute to deployment of Process Standard implementations and upgrades within the delivery station partnering with station management and several stakeholders
- Support development and continuous piloting of process improvements and ongoing benchmarking initiatives
- Ensure station management is understanding benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boosts
This role will be based in fulfillment center. You are willing to work in non-traditional shift patterns which include nights.
- Bachelor's degree preferably in Operations, Engineering or Logistics
- Experienced in Distribution and/or Fulfillment processes, ideally in fast-paced industrial, logistics or production environment
- Fluent in English
- High level of written, verbal and interpersonal skills
- You have already gained your first professional experience in process management
- Expertise in Lean Management, Six Sigma and other OE tools
- You feel responsible for the quality of your work whilst striving for steady excellence and optimization
- Proven analysis and problem-solving skills
- Data analysis skills and familiarity with supporting tools e.g. Minitab, JMP, MS Excel, MS Access
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.