Specialist - Contingent Workforce Management (Emiratised Role)

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry. 

Job Purpose

This role is subject matter expert (SME), with responsibility for supporting the delivery of end-to-end Contingent Workforce Management’s Objectives include but are not limited to supporting end to end core HR process including all system changes from the back end, supporting core business initiatives in line with department objectives and supporting benefit administration.

Responsible to manage key Core HR processes which are assigned within the agreed Service level agreements.  Provide continuous improvement focus across shared service operations and partner with HR COEs providers to improve core HR processes.

To Provide proactive and excellent customer service to all internal/external customers adhering to Employee Service level agreements and standards.

Act as a spokesperson on Bank’s Policies and Procedures and deliver service excellence within CWM Unit and across the Bank.

Key Accountabilities

• Attend daily team huddle and performance Team meetings, for being up to date with individual and team performance
• Perform duties in line with CWM KPI’s to follow the Standard Operating Procedures (SOP’s)
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Ensure that work (Internal & External) is always dealt with in a respectful and professional manner that recognizes individual’s choices, needs and rights and encourages a working relationship based on encouragement, motivation and support
• Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
• Cover other colleagues’ duties in their absence

Onboarding

• Acting as a consultant to new employees & line manager
• Gather Line manager experience feedback from new hires
• Ensure all check has been obtained including background check and OFS clearance
• Complete file documentation in accordance with HR policy
• Coordinate with Line manager for new hires visas documentation
• Ensure all recruitment process checklist activities are completed and documented, including but not limited to preparation of correspondences, regrets letters/communications
• Maintain the relation of Line Manager and HR Business partner keep them updated with progress
• Monitor the volumes of the new cases received day to day basis and assign to the team member accordingly
• Ensure all trackers and reports are updated

Master Data Management

• Preparing and updating employment record related to Mobility, Assignment changes and contract details
• Explaining internal policies, procedures, regulations and standards to new and existing employees.
• Processing all personnel action forms and ensuring proper approval in place
• Provide high quality and timely customer service, ensuring all requests are fully understood.
• Work within the SLA
• Develop Contingent workforce reporting Dashboard, Standard/ad-hoc Reports and share with Leadership team and support data driven decision making

Outboarding

• Provide administrative support and perform any other special tasks assigned by CWM Manager.
• Ensure full coordination and cooperation between GHR team and other departments to adhere to Employee Outboarding service level agreements and standards, aiming to deliver service excellence.
• Ensure FAB regulations, compliance and internal control standards are strictly followed to effectively manage operational risks associated with Bank systems’ access.
• Responsible to ensure timely completion of the offboarding of leaver’s assignment and access revoke. Coordinate with IMAG and Access monitor team to complete the processes within agreed SLA

Teamwork and Cooperation

The ability to work in teams and place team goals above individual interests. Facilitating sharing of ideas, information and responsibilities. Supporting the team towards achieving a common goal, in line with FAB’s business objectives

Effective Communication

The ability to express and explain ideas clearly and correctly, both verbally and in writing. This includes communicating to a variety of audiences such as peers, customers and managers

Policies, Systems, Processes & Procedures

Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service

Customer Orientation

The ability to identify current and future customers, understand their current and future needs and respond with relevant and creative solutions. Make FAB the preferred partner for customers and build long term relationships in the best interest of the Bank. A customer may be an external customer, or an internal customer/colleague within FAB

Persuasion and Influence

The ability to persuade and convince others to take actions beneficial to the Bank and customers.  It involves the ability to clearly identify and understand situations, and then respond appropriately when interacting with individuals and groups

Analyzing and solving problems

Understanding problems by breaking them into smaller parts and identifying risk-return implications in a systematic way. Making logical comparisons of possible outcomes and coming up with the best possible solutions to problems

Reporting

Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards

Minimum Qualification

• Bachelor’s degree in business administration or related discipline

Minimum Experience

• 4-6 years’ relevant experience in similar positions of progressively increasing managerial responsibilities in the Human Resources function

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