Job Description
About Jumeirah and Madinat Jumeirah Resort:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Al Qasr, Jumeirah Mina A’Salam, Jumeirah Al Naseem and a collection of 29 traditional summer houses know as Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.
About the Job:
An opportunity has arisen for a Spa Therapist to join the team of Talise Spa in Jumeirah Al Qasr. The main duties and responsibilities of this role are:
- Provide excellent therapy services to guests by recommending correct treatments and offering full product knowledge, in accordance with Spa protocol and accepted certification practices, to ensure they always receive enchanting, immersive health and wellness experiences
- Examine treatment rooms before beginning a treatment to ensure they are fully set up, equipped, and in line with the established standards
- Inspect all areas of the Spa and treatment rooms to ensure their cleanliness so that guests are provided with a clean and comforting experience.
- Provide a clean, safe, and hygienic environment within the Spa in line with standard documentation, sequence of services, SOPs etc., thus adhering to local regulations.
- Carry out spa treatments to the highest of standards. Ensure all checks and preparation are adhered to standard protocols thus providing a smooth and professional service
- Be ready to receive the guests and ensure consultation questionnaires and other details (wellness history, allergies, dislikes etc..) are read prior to the treatments and appropriate therapy is provided leading to pleasing guest experience
- Assist in keeping accurate written record of treatment and products used in view of repeat guests to ensure these are readily available when guests arrive for their treatment
- Replenish all items in the Spa to ensure the necessary inventory level is always maintained
- Ensure any member and guests’ complaints or queries are followed through in an effective, professional, and timely manner
- Seek customer feedback, questions, and concerns to ensure issues or complaints are escalated to enable long-term improvements in the products and services
- Perform related tasks and duties as assigned and deemed responsible by reporting manager
- Ensure that high standard of personal hygiene and grooming are strictly observed and followed
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
- Adhere to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence
- Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls
About You:
The ideal candidate for this position will have the following experience and qualifications:
- Higher Secondary School Certificate or equivalent
- Professional health therapy qualification (nationally recognized)
- Minimum of 2 years of work experience as a Spa Therapist preferably with an international luxury hospitality company
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
