At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE & JOIN THE 25h TRIBE.
How does your working day look like …
• Deliver exceptional client service by greeting and assisting clients with a professional and welcoming demeanour.
• Efficiently manage and coordinate appointment bookings, cancellations, and rescheduling to maximize operational efficiency.
• Handle client communications via phone, email, and in-person inquiries, providing precise and timely information on services, treatments, and promotions.
• Ensure the reception area is meticulously maintained, contributing to an optimal client experience.
• Oversee payment processing, transaction management, and cash register operations with accuracy and integrity.
• Collaborate with spa therapists and management to ensure seamless service delivery and client satisfaction.
• Proactively address and resolve client concerns or issues, ensuring a positive resolution in line with company standards.
• Monitor inventory levels and coordinate supply orders to ensure the spa is adequately stocked at all times.
• Uphold a professional appearance and demonstrate a strong commitment to delivering exceptional customer service.
• Drive upsell opportunities in the lobby and pool areas.
• Role involves extended periods of standing and walking.
• Has a passion for engaging with clients and brings a unique, dynamic personality to the role.
Your personality counts more than your CV …
• Proven experience in a receptionist or customer service role, ideally within the spa or hospitality industry.
• Strong communication and interpersonal skills, with the ability to engage effectively with clients.
• Proficiency in Microsoft Office Suite and standard office equipment.
• Fluency in English is required; proficiency in additional languages is an asset.
• Ability to manage multiple tasks in a dynamic, fast-paced environment.
• Excellent organizational skills and attention to detail.
What’s in it for you …