About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
What you will do
Oversee the daily operations of the spa, ensuring a seamless guest experience, from scheduling treatments to managing spa services, fitness center, and retail operations.
Lead, motivate, and mentor a team of 30 spa employees, including therapists, receptionists, fitness instructors, and retail staff, ensuring high standards of service and performance.
Ensure that all guest interactions exceed Four Seasons' luxury standards. Address guest feedback promptly and professionally, focusing on guest satisfaction and loyalty.
Develop and manage the spa’s budget, analyze financial performance, and implement strategies to meet or exceed revenue targets, including tracking retail sales and membership program growth.
Organize continuous training programs to keep staff up-to-date with the latest spa treatments, wellness trends, and luxury service standards, fostering a culture of excellence and expertise.
Oversee the management of exclusive products used in treatments and retail, ensuring stock levels are optimized and products are showcased appropriately to maximize sales.
Report to the Senior Director of Spa on operational performance, guest satisfaction metrics, financial results, and staffing needs. Collaborate with other departments to ensure spa offerings are aligned with the brand’s luxury standards.
What you bring
Minimum of 5-7 years in spa management or a related luxury hospitality role, with at least 2 years in a leadership position managing a large team.
Proven experience in a Forbes 5-star rated spa or luxury hotel/resort environment, with a deep understanding of high-end guest expectations and service delivery.
Strong team management abilities, including coaching, conflict resolution, and fostering a positive, results-driven work environment.
Ability to manage budgets, analyze financial reports, and drive business growth while maintaining luxury standards and guest satisfaction.
In-depth knowledge of a wide range of spa treatments, wellness services, and exclusive luxury products, with a passion for health, wellness, and luxury service.
What we offer
Work Authorization.
Competitive tax-free salary.
Live out allowance.
Medical and life insurance.
Paid annual leave.
Annual flight allowance to home country.
End of service gratuity.
Learning & Development Programs.
Career opportunities and international transfer.
And more...
