BSS
· Have comprehensive knowledge BSS Architecture, including Service delivery for Telcos.
· Have personally lead transformation programs in Customer and Billing domain to improve the Customer Experience and channel or front office transformation.
· Led Digital Transformation Program for Telcos including extensive work in BSS stack for operator to enhance Customer Experience, Faster Time to market
· Knowledge of Catalogue centric Architecture, implementation and management
· Knowledge of Enterprise products like IPVPN, SDWAN , VPBX etc
· Have extensive knowledge of Business Assurance framework for new Product implementation, by defining KPIs from Revenue, Process, IT/ Network, Regulatory and Customer perspective during Pre – Launch and post launch
· Deep Knowledge of COTS products like Hansen, Ericsson Order Care, Ericsson SOM, Nokia Flowone, Siebel or Salesforce and other value chain products like Comviva or other Billing solutions like Oracle, Kennan or CSG
· Ability to analyse business requirements and created system design for the complete CRM/RMS ( Customer & Account Management, Rating, Billing, Credit Limit management, Payment, Deposit & Collection Management) solution for both Residential and enterprise customers of varied sizes
· Knowledge of Data Handling techniques and ability to identify automations and drive the team to implement them.
· Program manage the CRM/Billing implementation and operations, work with varied stakeholders for the business reporting and delivery/progress management
· Have comprehensive knowledge Billing Architecture, Operations & Assurance for Telcos.
· Have personally lead transformation programs in Billing domain to improve the Customer Experience and billing accuracy.
· Led Digital Transformation Program for Telcos including extensive work in BSS stack for operator to enhance Customer Experience, Faster Time to market
· Have extensive knowledge of Business Assurance framework for new Product implementation, by defining KPIs from Revenue, Process, IT/ Network, Regulatory and Customer perspective during Pre – Launch and post launch
· Deep Knowledge of Billing COTS products like CSG Singleview, Oracle BRM, Kenan Billing, Huawei and other value chain products like Nokia Mediation or other CCS solutions like Oracle, Ericsson or Optiva
· Ability to analyse business requirements and created system design for the RMS (Revenue Management system – Which comprises of Customer & Account creation, Rating, Billing, Credit Limit management, Payment, Deposit & Collection Management) solution for both Residential and enterprise customers of varied sizes
· Knowledge of Data Handling techniques and ability to identify automations and drive the team to implement them.
· Program manage the billing implementation and operations, work with varied stakeholders for the business reporting and delivery/progress management
OSS
· Experience working with customers/vendors and have a good understanding of the OSS Telco product portfolio, general OSS architectural principles, processes, technology and overall application engineering.
· Good knowledge of mobile telecommunications networking technologies – RAN, Core, IP Transport / SDN, Fibre, Broadband, WAN, Ethernet etc. …….
· A key part of this role also requires applicants to have working experience with Cloud Infrastructure being familiar with Telco Cloud (VNF/CNF), On Prem IT Cloud and Public Cloud implementations and associated vendors / cloud providers.
· A Good knowledge of process mapping / customer journey mapping across Assurance, Fulfilment, Planning & Inventory and Service Management domains is highly beneficial.
· Strong consultative skills to accurately capture stakeholder needs to define technical requirements is a must.
· Proven experience in requirements and analysis, project planning, solution design, software design, development, and deployment.
· Experience with one or more of the service management tools like BMC Remedy, network monitoring tools like Zabbix, dashboard like Grafana, BI tools for reporting, ITSM for change, problem and incident management.
· Experience of handling alarms from NMS/EMS systems via API notifications, SNMP, Kafka Pub/Sub, etc.
· Well versed with Service order orchestration, activation and inventory management systems.
· Demonstrate problem solving, solution expertise and active listening skills
· Possess good communication, collaboration and presentation skills.
· Be customer centric and solution orientated.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than 345,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities, and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes, and transform experiences so they stay ahead in a fast-changing world.
Our commitment to diversity and inclusion:
Cognizant is an equal-opportunity employer that embraces diversity, champions equity, and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted, and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email RecruitmentUKIOps@cognizant.com with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Job number: 00060689031 Travel required: No Job category: Location: / Date published: Aug 30 2024 Employment type: Full-time Work model: Hybrid
