REPORTING TO: STORE MANAGER
KEY OBJECTIVES OF THE POSITION
Supervision of the play areas to ensure that children are playing safely and adhering to the ‘Rules of Play’, to include programs, activities and events, explaining these to customers as required. Provides customer service support to the organization
Analyzing and initiates and/or implements corrective action
In order to provide excellent level of customer satisfaction is maintained.
Handling of difficult or unusual situations.
Guest service officer reports to work as per schedule
MAIN DUTIES
Ensuring customers are made aware of daily activities and any future events taking place.
Monitoring usage levels to ensure they are within levels set and assist customers, adults and children, needing support.
Responsibility for cleaning duties, ensuring areas are clean and at a high standard at all times.
Undertake health and safety inspections and cleaning inspections as per the processes and procedures, reporting any faults to the Duty Manager.
Preparing for parties and events and assisting customers during their special event.
Reporting/following up with any technical stock issues
Highlighting any potentially hazardous areas to the Store Manager
EDUCATIONAL
Possess Talented skills such as Singing, Dancing, can play Musical Instruments and confident to perform in front of the kids,
Excellent in verbal communication skills.
Tolerance and understanding for multi cultures
Excellent customer service and organizational skills with ability to manage multiple tasks
Ability to work as part of a team
Flexible attitude to working requirements to meet the needs of Cheeky Monkeys Play land
GENERAL
Hours and Schedule of work – 9 hours including break, shifting and changing according to daily
Needs on a Rota basis.
6 days a week, 1 day weekday off