Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We’re looking for a Lead for our MENA Outsourced Sales Team to join Snap! As a member of our SMC Sales team, you will be responsible for partnering with the Vendor Sales team and for the delivery of the Vendor Sales team on business goals. The Vendor Sales team at Snap is focused on helping advertisers to improve their campaign results & scale using our advertising products.
What you’ll do:
Manage, monitor and grow business performance of the vendor partner and develop strategies specific to one or more international markets or regions to meet/exceed business goals.
Train the vendor team to effectively deliver Snap’s narrative and product positioning, tailoring the ad offerings for best market and customer fit.
Troubleshoot issues across the sales team by leveraging cross functional relationships.
Navigate product updates and help to roll out training materials to agents and team leads in our vendor sales function.
Evaluate and analyze vendor team performance on metrics that matter and work closely with the vendor management team to drive process improvements and enhance operational efficiencies.
Act as an advocate for your market internally, highlighting the key needs and driving strategic initiatives across functions (product, platform, narrative, etc.).
Partner closely with SMC operations to define and execute operational solutions aligned to the needs of the team such as tooling improvements, training, marketing initiatives, and other growth initiatives.
Act as a liaison between the vendor team and relevant internal teams to bring in the vendor team’s inputs for a feedback loop with product, marketing, operations and overall global business management.
Anticipate project risks, provide escalation management, negotiate with decision makers, and balance business needs versus technical constraints.
Ensure vendor teams are aligned with Snap security requirements, best practices, and KPIs.
Spend time with customers, supporting on calls and managing quality assurance for our SMC vendor agents.
Collate feedback from agents on tooling and day to day workflows to highlight opportunities to streamline processes.
Up to 20% travel to vendor sites & other global Snapchat offices.
Knowledge, Skills & Abilities
Solid experience in digital advertising, optimization tactics, technical troubleshooting across all funnels with main focus on lower funnel.
Solid experience in digital advertising account management/sales & applying tactics/strategies to scale revenue.
Strong understanding of the data inputs required to track sales funnels and how to translate data into usable insights for sales managers and to better inform the overall sales strategy.
Deep knowledge working with sales CRMs (preferably Salesforce) and CRM customization & beyond standard implementations.
Experience working in SMB sales and/or high-volume sales and running scalable operation strategy.
Strong project management experience, with an ability to evaluate and re-prioritize rapidly and deliver results against aggressive deadlines, as part of a team and/or as an individual contributor.
Self-starter with ability to take decisions when it’s required for the business.
Ability to partner and deliver on projects working with a diverse set of global contributors and stakeholders.
Confident in managing ambiguity in a fast changing sales environment.
Ability to manage senior stakeholders in different markets (regionally and globally) & collaborate with them on strategic goals.
Minimum qualifications:
6+ years of work experience in digital advertising account management and/or sales.
Proven track record of driving revenue growth from advertising sales.
Practical deep experience in self-serve advertising platforms across sales channels.
Practical deep experience in Google Workspace including Google Sheets, Google Slides, Google Docs & other D2D tools.
Practical deep experience in data analysis and business intelligence.
Experience in driving training/educational presentations for individuals and/or for a group.
Preferred qualifications:
Bachelor’s degree in a marketing or related field with an understanding of digital marketing and an emphasis on lower funnel or equivalent experience in a given field.
Native Arabic speaker & excellent English speaking skills.
Expertise with Salesforce CRM (Sales Cloud, Einstein Analytics, Pardot)
Excellent problem-solving, structuring, analyzing, and strategy skills with ability to translate analysis into actionable plans.
Track record of success when educating sales teams on: sales, technicalities & operational processes.
Ability to promote partner growth and positively contribute to a team’s culture.
Ability to communicate effectively as a change agent, influencing leadership, product, marketing, and team members to take new actions and shift the daily behaviors of a team.
If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!