Skin Care Expert

Main Responsibilities

Pharmacy & RSO Activities

• Presence in the determined Point of Sales (POS) on predefined timings & Days to promote the brand & advice clients and explain to them how our Products will help managing their skin disorders
• Strictly follow the agreed 7 Selling Steps Structure in her Sales Calls with the Customers Propose a complete treatment solution to help solve a skin disease/ condition rather than a single product
• Professionally apply Cross selling techniques and full treatment selling and she is always ready to handle high pressure Situations with precision and dedication
• Keep professional relationship & positive attitude with Pharmacy Staff
• Assists customers by demonstrating products, devices and applications of products
• Recommends additional and complementary products and/or services based on information provided by the Customer or items already selected for purchase
• Accountable for all aspects of managing the operations, inclusive of inventory‐related processes, merchandise resets, visual ad set, and pricing compliance
• Understands marketing calendar and confirms store setups to correlate with marketing launches
• Is available for planned brand in store support visits
• Inform customers of current promotions and events
• Set up advertising displays and arrange merchandise to highlight sales and promotional events 
• Ensure our customers are informed about and enrolled in our Loyalty program
• Maintain a professional store environment and communicate inventory issues
• Understands sales plan by week and executes to plan
• Cross‐sell both Esthederm & Bioderma products
• Report, Follow & Apply the Stock Allocation Process within her POS
• Report, Follow & Apply the damaged, Expiry & near expiry Management Process within her POS
• Keep her Merchandising Areas and Tools at its best Clean and Neat situation
• Ensure the implementation of agreed TMA & promo mechanic and report any discrepancy to line manager & KAM team
• Ensure proper and efficient tool distribution “flayers, MD, Samples ...etc. “as per line manager direction
• Attend all the assigned pharmacy sales event and ensure proper teamwork with all teammate in the event
• Support with the launch of new products
• Data base collection and follow‐up with the consumer about the skin condition
• Monitor & Report competitor’s activities (New Launches – Events – Marketing Activities) Via Business WhatsApp Groups & Emails
• Have the required knowledge on competitor’s products and consumer’s interest & concerns in order to answer to their questions and provide more complete information
• Initiate to the line manager any idea that will support increasing RSO and brand market share inside the POSs
• Support KAM & commercial team in the proper fast liquidation of any near expired items inside POS
• Participate and prepare for Bioderma morning as per aligned and communicated by line manager
• Build dynamic relationships with retailer and customers, as well as develop and strengthen training and communication skills
• Act as a trusted advisor to customers