Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces. Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest tech-focused investment fund, the Softbank Group. This investment elevated Kitopi to Unicorn status, making it the fastest Unicorn to emerge from the MENA region. Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region. With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, its Engineering Hub in Krakow, Poland, and its Robotics Hub in Odense, Denmark. To up sell a variety of Shisha products to the clients within the Restaurant in a happy, fun, positive and friendly manner, the main responsibility is to be knowledgeable about your product promote and sell Shisha to maximize sales.
What You'll Do?
To be punctual with an exceptional appearance in full uniform and appropriate footwear.
Regard all guests with a smile, happy, friendly, and professional attitude.
Ensure a clean, safe, and well-maintained restaurant area.
Ensure a clean, safe, and well-maintained workstation.
To ensure a timely and safe delivery of product from sale.
Work closely, assist and communicate with the waiters and floor staff listening and understanding instructions paying attention to what is happening around you
Promote and sell Shisha products for maximum sales.
Must be available to answer questions, queries effectively, ensuring the client’s needs are met throughout the whole of their visit
Seeking guidance from floor staff and supervisors for complaints and issues when necessary.
Understand the infirmary procedures and assist anyone in need of medical attention.
Must be energetic and fun, willing to approach, engage and sell to clients.
Provide exceptional customer service, a great work attitude and professional service to ensure clients overall experience.
Report any breakage to the supervisor
What Are We Looking For?
Experience minimum 1-year similar position
You must have an aptitude for life, fun and confident and a great work ethic
A good understanding of sales and the confidence to up sell.
A good team player but self-motivated and integrity in dealing with others incorporating great customer service.
Willingness to always improve and learn new skills and be client focused
