Service Sales Manager

Working location: Jebel Ali, Dubai, United Arab Emirates

Why Rolls-Royce?

Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.

We’ll provide an environment where you can be yourself. An inclusive, digital-first culture that invests in you, gives you a platform for continuous learning, and access to an incredible breadth and depth of opportunities to grow your career.

We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are. We encourage flexible working arrangements and support hybrid working wherever possible, so you can always be at your best - wherever and whenever you work.

What you will do:

• Promote and facilitate after-market sales of mtu products (spare parts) and services to Distributors, Service Partners/OEM’s and Direct Customers in MENA region. 
• Achieves regional sales operational objectives by preparing and implementing action plans, conducting audits and recommending improvements.
• Achieves set revenue KPIs. 
• Planning and executing Country/Partner specific activities in close coordination with Country Managers and related partners in the country
• Prepare market individual analytics – monitor, understand and identify opportunities, competitors, potential growth and threats.  
• Develop and maintain rapport with customers to expand customer base.
• Create awareness of products, conduct training and seminars for clients and sales team.
• Execution and cascade of country strategies, sales approach and terms and conditions to distributors/ partners on a regular basis as determined by the function.
• Attends customer meetings with distributors/partners to assist in the presentation, local trade shows and events and provide feedback to line manager accordingly.
• Tracks and reports trends, business conditions and account status to support in after - market sales development for the Middle East region.
• Act as the point of contact for the partners and coordinate efforts with internal teams (sales personnel, service, manufacturing engineering, production) and the partners/distributor to address customer issues and resolve grievances
• Recommends product by identifying new product and service changes.
• Own the monthly forecasting process for service sales and ensure timely submission of wall to wall forecast in coordination with distributors, Service sales colleagues in HQ and Order management.
• Maintain forecast accuracy not less than 90% for the monthly forecasting based on the close coordination with the partners and customers. 
• Provide guidance on the correct spare parts and engine inventory at service partners and distributors.
• Identifies additional market or new customer potentials and business opportunities.
• Support the credit control and payment staff as needed
• Other tasks as assigned by manager.

Who we’re looking for

At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do.  These principles form our values and behaviors and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

To be successful in this role you will need to have the following qualifications:

Qualification/ Experience and Competencies

• Diploma or bachelor’s degree in mechanical/electrical engineering or business administration. 
• 3-5 years’ experience in a similar role with a Multinational Company. 
• Unrestricted travel within MENA and Germany
• Be self-driven with entrepreneurial thinking to grow market share significantly
• Experience in technical sales for MTU engines and systems would be preferred. 
• Excellent communication and customer service skills
• General understanding of the market segment
• Excellent skills in MS office

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce