Service Sales Engineer

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About the job

The role holder is responsible for directly managing service sales, including estimations, maintenance contract preparation, contract renewal negotiations, and expansion of the OTIS Service Portfolio. They also maintain the contracts database in the system to track the sales pipeline effectively. The role holder must perform their duties in line with the specified business policies and procedures, including recapturing lost units, tendering and negotiating a contracts for Non-Otis recoveries jobs

CORE RESPONSIBILITIES:

• Work under the guidance of the Service Branch Manager
• Liaises with clients to hunt new client, negotiate maintenance contract for Non-Otis recoveries, ensuring all potential client risks are addresses under the renewal terms.
• Executes sales strategies to recover lost units, and actively pursues clients to ensure unit recovery to OTIS portfolio
• Prepares estimates and issues quotations for recovery and recapture jobs.
• Ensures critical actions are taken and completed in a timely manner on all contracts
• Develops a strong relationship with clients by regularly engaging with key contacts and understanding their needs.
• Coordinates with the Aftermarket and Service Department to ensure that the terms and conditions of all maintenance/repair/modernization agreements are implemented.
• Assists the Finance Department with the timely collection of payments based on contracting agreements.
• Maintains and updates the maintenance contracts database in the system and provides periodic reports from this and other relevant sources to show the latest status of all contract activity.
• Executes sales operations with strict compliance to the quality procedures & ISO policies of the company.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. 

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. 

When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. 

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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