Service One Agent - Telecommunications - Jumeirah Saadiyat Island

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. 

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. 

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. 

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. 

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. 

A sustainable hospitality leader in the capital, Jumeirah at Saadiyat Island Resort is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and conceived to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning SPA featuring an extensive menu of specialized treatments and exclusive products from all around the world. In addition to this, guests can utilize wide range of leisure facilities including a mixed and ladies-only gym, a kids club and a tennis court. Boasting 400 meters of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018. 

About the Job: 

An opportunity has arisen for an Service One Agent to join our Telecommunications team at Jumeirah Saadiyat Island. The main duties and responsibilities of this role:

• Responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone. 
• Entering of HotSOS guest requests and monitoring of response timing. 
• Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided.  
• Ensure all wakeup calls are correctly input into PMS.  
• Ensure all wakeup calls are given on time and that the task is completed in PMS.  
• Monitoring E Butler Chat and responding within 60 second 

About you: 

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 1 year luxury hospitality experience in a similar role
• Excellent communication and interpersonal abilities
• Flexibility to work evenings, weekends, and holidays as needed
• Ability to multitask and work under pressure in a fast-paced environment
• Fluency in English; additional language skills are a plus

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.