Service Manager

The Service Manager plays a crucial role in the automotive dealership and distributor industry, overseeing the service department's operations to ensure customer satisfaction and efficient service delivery. This position requires a blend of technical knowledge, leadership skills, and a customer-focused approach. The Service Manager is responsible for managing a team of technicians and service advisors, ensuring that all service operations run smoothly and effectively. The ideal candidate will have a strong background in automotive service management, with a proven track record of achieving service goals and enhancing customer experiences.

Responsibilities:

1. Oversee daily operations of the service department to ensure efficiency and productivity.
2. Manage and lead a team of service technicians and advisors, providing training and support as needed.
3. Develop and implement service department policies and procedures to enhance customer satisfaction.
4. Monitor service performance metrics and prepare reports for upper management.
5. Ensure compliance with safety and environmental regulations in the service area.
6. Handle customer complaints and resolve issues to maintain high levels of customer satisfaction.
7. Coordinate with parts department to ensure availability of necessary parts for repairs.
8. Develop and manage the service department budget, controlling expenses and maximizing profitability.
9. Stay updated on industry trends and advancements to improve service offerings.
10. Foster a positive work environment that encourages teamwork and professional development.

Preferred Candidate:

1. Proven experience in automotive service management.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal abilities.
4. Customer-focused mindset with a commitment to service excellence.
5. Ability to analyze data and make informed decisions.
6. Strong problem-solving skills and attention to detail.
7. Knowledge of automotive repair processes and technologies.
8. Ability to work in a fast-paced environment.
9. Proficiency in service management software.
10. Relevant certifications in automotive service management.