Service Hub Agent

Job Description:

We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do.

Are you one of those creative minds? A character, a storyteller?

Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the audition as a Service Hub Agent and start scripting your own story at Paramount Hotel Dubai.

Roles and Responsibilities:

• Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai
• Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities
• Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
• To ensure a very polite, accurate and efficient telephone service to all callers
• To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
• To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
• To ensure that all wake-up calls are in order and completely punctually as per the Paramount Hotel standards
• To ensure that all VIP’s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
• To maintain updated internal and employee telephone directory
• Maintains a logbook on each shift for any information on guest comments.
• To be aware of all fire prevention and safety regulations and procedures at all times.
• To report all emergency calls immediately to the management

Essential:

• Post-secondary diploma or equivalent
• At least 1-2 years’ experience in a Switchboard or Communication Centre position
• Good level of English and Arabic

Desirable:

• Clear, calm, friendly and courteous voice to attend all calls
• 2 years’ experience in a Switchboard of a five star hotel in the Middle East
• Operational knowledge of the Front Stage operation and Organization
• Very well versed in Microsoft Office and related applications
• Preferably 1 additional language (Arabic, Russian, Chinese, French, Spanish, German)