Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
Create a job alert for similar positions

Job Description

We are seeking a dedicated Service Desk Specialist to join our team. This position is primarily responsible for communicating with customers via email, analyzing and discussing customer issues, and escalating them to the appropriate L2 team when necessary. The role also involves ensuring SLA compliance and tracking issue resolution progress.


Key Responsibilities:

  • Receive and handle customer issues and requests via email.
  • Analyze customer issues and communicate effectively to ensure problems are clearly described and documented.
  • Escalate issues to the appropriate L2 team based on complexity.
  • Monitor and ensure the progress of issue resolution, meeting service level agreements (SLA).
  • Maintain and update customer issue records, ensuring all relevant information is accurate.
  • Provide exceptional customer service and maintain high customer satisfaction.
  • Assist in drafting and updating service desk processes and documentation.
  • Regularly generate and submit reports and data analysis related to the service desk.


Skills

  • Associate's degree or higher in Computer Science, Information Technology, or a related field preferred.
  • Good written and spoken English skills for basic customer interactions.
  • 1-2 years of experience in technical support or service desk roles.
  • Proficiency in using Jira or other issue management platforms.
  • Excellent communication skills and customer service abilities.
  • Strong problem-solving and analytical skills, able to work under pressure.
  • Basic knowledge of cloud computing and related technologies is a plus.


Job Details

Job Location
Abu Dhabi United Arab Emirates
Company Industry
IT Services; Internet & E-commerce
Company Type
Employer (Private Sector)
Employment Type
Full Time Employee
Monthly Salary Range
$6,000 - $7,000
Number of Vacancies
5
Loading... Email to Friend Add a Cover Letter Complete Questionnaire
ISOFTSTONE SOFTWARE TECHNOLOGY - SOLE PROPRIETORSHIP L.L.C. logo
ISOFTSTONE SOFTWARE TECHNOLOGY - SOLE PROPRIETORSHIP L.L.C.
Follow Unfollow

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies. Headquarters: Washington，Bellevue

See Company Details

Do you need help in adding the right mix of strong keywords to your CV?

Let our experts design a Professional CV for you.

Get Help
You have reached your limit of 15 Job Alerts. To create a new Job Alert, delete one of your existing Job Alerts first.
MANAGE
Similar jobs alert created successfully. You can manage alerts in settings.
MANAGE
Similar jobs alert disabled successfully. You can manage alerts in settings.
MANAGE