Job Description
Service Advisor | Automotive | Electric Vehicles | BYDLocation: AE Overview of the role:This role is the representation of the brand & division to the customer, and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention. What you will do:• Build long-term relationships with customers to ensure customer retention & loyalty. • Achieve financial objectives by upselling & discount control, to meet monthly revenue targets. • Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the first time. • Coordinate with the Production Team to ensure timely progress update of Vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment. • At the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business. • Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores. • Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience. Required Skills To Be Successful:• Minimum 3 years experience with automotive industry, preferably in a similar service role related with EV’s. • Technical knowledge provides up-to-date technical information in response to customer inquiries. • Excellent customer service, willing to go the extra mile. • Strong English communications skills, Arabic speaker an added advantage! About The Team:The role will report to the Aftersales Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Customers, Service Managers, Aftersales Managers, Worshop Teams & Technicians on a daily basis. What Equips You For The Role:• Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering • Minimum of 3 to 5 years’ experience in the automotive industry or similar role. • A broad based knowledge to service as a reliable consultant is essential for this role.
