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Job Description

Overview of the role:

  • The primary focus of this role is to provide the customer with a positive experience by noting down the jobs required, provide an estimate with job explanation, prepare the job card, follow up on the jobs in the workshop, take approvals for additional repairs, inform the customer of any delays, deliver the vehicle and explain the invoice to customer.

 

What you will do:

  • Ask questions and record customer concerns and complaints
  • Empathize and clarify customer requests
  • Check workshop situation and promise delivery time
  • Check and ensure accordance of invoice and work performed
  • Inform customer after work completion and agree on pick up time
  • Clear explanation of the job done and invoice and guide to the cashier
  • Promotion of value added services
  • Resolution of customer concerns at the earliest time to ensure satisfaction


Skills

Required skills to be successful:

  • Customer service 
  • Upselling skills
  • Excellent communication
  • Problem solving

 

About the team:

  • The role will report to the Aftersales Manager and you will be working in a dynamic workshop environment dealing directly with Workshop Supervisor, Controller, Foreman & Technicians on a daily basis. 

 

What equips you for the role:

  • Minimum of 2-3 years’ experience as a Service Advisor in an automotive dealership
  • Technical knowledge provides up-to-date technical information in response to customer inquiries
  • Excellent customer service, willing to go the extra mile
  • Strong English communications skills, Arabic is an added advantag


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Al Futtaim Group logo
Al Futtaim Group
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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