Job Description
About Jumeirah & the Hotel Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets. About the Job: An opportunity has arisen for a Senior Waiter/ess to join the F&B Service Team in Jumeirah Al Naseem. The main duties and responsibilities of this role: Greet guests with warm welcome and smile. Escort them to their tables. Answer inquiries about food and beverage items on the menu. Assist guests by explaining how various menu items are prepared, describing ingredients and cooking methods, where applicable. Offer food and wine suggestions. Take food and beverage orders accurately including any special requests. Inform Kitchen as per the request. Deliver and serve food, using a fork and spoon, from platters directly to the guests' plates at the table. Use established food handling and serving techniques as per Jumeirah standard. Responsible for cashiering service such as generating bills from the MICROS system/ presenting guests with fully supported bills or accounts that can be settled by pay approved. method, including, and not limited to advance payment, credit/debit card payments, local and foreign currency. Responsible for overseeing operations of section of the restaurant. Get feedback from the guests on the food and beverages and services offered. Able to assist in other areas of restaurant such as answering telephones or dealing with guest enquiries on food and beverages, specially of the day and restaurant theme. Work with bartenders to fill beverage orders. Work with kitchen staff to process and expedite food orders. Prepare/Maintain the table setting by clearing courses as completed, cleaning and maintaining server stations, replacing utensils, refreshing water glasses, dealing with spills, moving dishes and glasses from tables or counters, take them to kitchen for cleaning. Ensure the guests of the outlet experience an enjoyable and memorable by following the outlet sequence of service. Ensure that correct operating standards are adhered to achieve the level of service established in the operations manual. About You: The ideal candidate for this position will have the following experience and qualifications: One year of experience in the same position in a restaurant sector: within a 5-star hotel, luxury restaurant, or upscale bar setting. Fluent in English and an additional international language is a plus. Knowledge of Food and Beverage applications: Micros and Sevenrooms. Passion for delivering exceptional dining experiences. About the Benefits: We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
