About Jumeirah and Madinat Jumeirah Resort:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels –Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.
About the Role:
An exciting opportunity has arisen for an experienced Senior Therapist to join the Spa team at Jumeirah Al Qasr. Your key responsibilities will include:
- Carry out spa treatments to the highest of standards. Ensure all checks and preparation are adhered to standard protocols thus providing a smooth and professional service.
- Ensure therapists are fully prepared for guests and consultation forms are used prior to the treatments and appropriate therapy is advised for further actions.
- Carry out and monitor treatments where necessary thus ensuring the treatments are to the required standard, ensure specific treatments are adhered to standard guidelines.
- Ensure any member and guests’ complaints or queries are followed through in an effective,
- professional, and timely manner.
- Provide a clean and safe environment within the Spa in line with standard documentation, sequence of services, SOPs etc., thus adhering to UAE regulations.
- Ensure all therapists comply with JZS three stages training path: observe, receive, and perform.
- Ensure treatment rooms are immaculately maintained (linen, terry, and any equipment in the treatment room).
- Keep treatment costing and Menu Matrix up to date. Responsible along with Spa Manager for keeping the "Cost of sales" expense line aligned to budget.
- Keep appropriate Par stock on all inventory’s goods. Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste.
- Perform necessary action to achieve retail sales targets through personal prescriptions and consultations. Provide training in product knowledge and working closely with our partners to create incentive programs that help achieve results.
- Along with Spa Supervisor, participate in continual training with product houses for all therapists. Responsible for interview, train, schedule, and monitor therapist performance.
- Motivate and train all Spa and BSU associates for the provision of excellent therapy services to guests and maximize of their Spa experience, by advising correct treatments and offering full product knowledge, in accordance with Spa protocol and accepted certification practices.
- To work with the Spa leadership team ensuring the Spa and Fitness is operating to its optimum level throughout the day highlighting any potential service issues and presenting proposals on improving service.
- To carry out all administration duties to a high standard with the utmost accuracy.
- Conduct daily operational checks to be completed as follows- treatment rooms, preparation rooms, storage rooms etc. to be checked and fully compliant, to be recorded, signed, and filled for future inspections.
- Responsible for tracking Spa therapist scores in Medallia, LQA and Trip Advisor. Ability to create and implement an action plan if necessary.
- Promptly liaise with maintenance, vendors, and management to resolve any building or equipment issues.
- Actively participates in the creation and/or improvement of treatment protocols, to elevate guest experience.
About you:
The ideal candidate for this position will have the following qualifications, experience, and skills:
- 5 years of work experience as a Spa Therapist.
- 2-3 years of experience within luxury hospitality or luxury customer service.
- Experience working with cutting edge technology within the wellness industry.
- Experience in Spa sales.
- Experience working in a multicultural environment.
- Regional exposure and experience.
- High school diploma
- Strong customer service orientation.
- Adaptability and appreciation of cultural diversity. Positive attitude. Strong training skills.
- Ability to lead a team and coordinate a department in the absence of senior management. List below, all measurable or observable knowledge, skills, abilities, and/or behaviors that is needed to succeed in performing the job.
- Attention to details.
- Hands-on assist colleagues in crunch times.
- Emotional intelligence to maintain and preserve a healthy and pleasant working environment.
- Adaptability to handle new changes and challenges with ease. Conflict resolution whether it’s
- a dispute between coworkers or with a customer.
- Strong Organizational skills and ability to prioritize in a fast-paced environment with minimal supervision.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
