Senior Therapist - Spa - Jumeirah Zabeel Saray

About Jumeirah & the Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Zabeel Saray is a luxurious beachside resort located on the West Crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of the Ottoman Era and features hand-painted finishings, artworks and stunning murals influenced by the Golden Age of the Ottoman Empire. The resort features 405 rooms and suites, 38 Royal Villas, and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. Amenities include Sinbad’s Kids Club with a splash park, the entertainment venue Zabeel Theatre, motorised and non-motorised water sports by the pristine private beach, and a curated selection of eleven distinct restaurants & lounges, offering a myriad of culinary experiences.

About the Job

An exciting opportunity has arisen for an experienced Senior Therapist to join the Talise Ottoman Spa team at Jumeirah Zabeel Saray. Your key responsibilities will include:

• Carry out spa treatments to the highest of standards. Ensure all checks and preparation are adhered to standard protocols thus providing a smooth and professional service.
• Ensure therapists are fully prepared for guests and consultation forms are used prior to the treatments and appropriate therapy is advised for further actions.
• Carry out and monitor treatments where necessary thus ensuring the treatments are to the required standard, ensure specific treatments are adhered to standard guidelines.
• Ensure any member and guests’ complaints or queries are followed through in an effective,
• professional, and timely manner.
• Provide a clean and safe environment within the Spa in line with standard documentation, sequence of services, SOPs etc., thus adhering to UAE regulations.
• Ensure all therapists comply with JZS three stages training path: observe, receive, and perform.
• Ensure treatment rooms are immaculately maintained (linen, terry, and any equipment in the treatment room).
• Keep treatment costing and Menu Matrix up to date. Responsible along with Spa Manager for keeping the "Cost of sales" expense line aligned to budget.
• Keep appropriate Par stock on all inventory’s goods. Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste.
• Perform necessary action to achieve retail sales targets through personal prescriptions and consultations. Provide training in product knowledge and working closely with our partners to create incentive programs that help achieve results.
• Along with Spa Supervisor, participate in continual training with product houses for all therapists. Responsible for interview, train, schedule, and monitor therapist performance.
• Motivate and train all Spa and BSU associates for the provision of excellent therapy services to guests and maximize of their Spa experience, by advising correct treatments and offering full product knowledge, in accordance with Spa protocol and accepted certification practices.
• To work with the Spa leadership team ensuring the Spa and Fitness is operating to its optimum level throughout the day highlighting any potential service issues and presenting proposals on improving service.
• To carry out all administration duties to a high standard with the utmost accuracy.
• Conduct daily operational checks to be completed as follows- treatment rooms, preparation rooms, storage rooms etc. to be checked and fully compliant, to be recorded, signed, and filled for future inspections.
• Responsible for tracking Spa therapist scores in Medallia, LQA and Trip Advisor. Ability to create and implement an action plan if necessary.
• Promptly liaise with maintenance, vendors, and management to resolve any building or equipment issues.
• Actively participates in the creation and/or improvement of treatment protocols, to elevate guest experience.

About You

The ideal candidate for this position will have the following qualifications, experience, and skills:

• 5 years of work experience as a Spa Therapist. 1-2 years’ experience as a lead therapist or team leader.
• 2-3 years of experience within luxury hospitality or luxury customer service.
• Experience working with cutting edge technology within the wellness industry.
• Experience in Spa sales.
• Experience working in a multicultural environment.
• Regional exposure and experience.
• Highschool diploma.
• Qualified to NVQ level 3 or equivalent BTEC, BABTEC, CIDESCO or body therapy NVQ Level IV.
• Microsoft Office (Proficiency – Intermediate)
• Book 4 time (Proficiency – Advance)
• Yield management (Proficiency – Intermediate)
• Knowledge of managing finance (overseeing budgets, sales targets etc., invoicing) 
• Innovate New Spa Therapies and guests’ journeys.
• Thorough understanding of every spa service including benefits, indications, and contraindications for each of the treatments, facials, and massages.
• Proficient in English (Read/Write/Speak – Essential)
• Knowledge of additional language (Desired)
• Strong communication and interpersonal skills
• Strong customer service orientation.
• Adaptability and appreciation of cultural diversity. Positive attitude. Strong training skills. 
• Ability to lead a team and coordinate a department in the absence of senior management. List below, all measurable or observable knowledge, skills, abilities, and/or behaviors that is needed to succeed in performing the job.
• Attention to details.
• Hands-on assist colleagues in crunch times.
• Emotional intelligence to maintain and preserve a healthy and pleasant working environment.
• Adaptability to handle new changes and challenges with ease. Conflict resolution whether it’s
• a dispute between coworkers or with a customer.
• Strong Organizational skills and ability to prioritize in a fast-paced environment with minimal supervision.

About the Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.