Senior Technical Lead - Electronic Trade Solution

Role: Senior Technical Lead - Electronic Trade Solution

Location: Abu Dhabi      

Role Purpose:

• Accountable for the production systems support within IT owned by Treasury Group – Electronic Trade Applications.
• Provide technical operational support and issues and problems resolution for assigned systems.
• Articulate and document business requirements for projects, change requests etc.
• Responsible for vendor service level and quality of development.
• Coordination between project and business teams during the execution of projects and tasks.
• Provide business with required technical support, assessments, and reports.
• Propose technical recommendations and improvements.
• Mitigate risks and close audit points if any on the applications and processes.
• Accountable for multiple initiatives and track projects/BAU requests/ CRs to closure.
• Closely monitor the incidents tickets and problem tickets and close them before the breach of SLA.
• Understand the latest technology trends and provide improvement suggestion in the products.
• Review the vendor proposal and provide feedback on the same to ensure the completeness of the scope and quality.
• Provide periodic reports and monthly updates on the ongoing initiatives to business and PMO.
• Follow-up with service teams/vendors for support issues and respond quickly to service tickets in a timely manner.
• Facilitate and UAT of projects, CRs by adhering to Quality control policies and guidelines.
• Support “go-live’ and post ‘go-live’ activities for projects and any releases to production.
• Provide First Line and Second Line Support to all the assigned applications.

Key Accountabilities of the role:         

• Ensure assigned systems of responsibility (Electronic Trade) with high level of availability, performance and application security without any business impact or financial loss.
• Provide technical operational support and issues and problems resolution for assigned systems.
• Deliver IT projects and tasks assigned for the agreed scoped business requirements, within planned budget, and planned time.
• Comply with ADIB IT processes, and procedures.
• Ensure business continuity by conducting periodic system health check, DR rehearsal, security updates, technology updates, backups, hardware maintenance, software maintenance, license maintenance, and technical design improvement to assigned systems.
• Support requests of information, dashboards, MBLs and adhoc reports related to assigned systems.
• Maintain the service level of vendors support and quality of development.
• Improve awareness and keep knowledge up-to-date about supported systems and related IT technology solutions.

Communication:

• Attend all the team meetings, one to one meeting to have a high level of communication culture.
• Timely response to email, tasks assigned and diligent follow-up with various stakeholders.
• Prepare task status reports and submit to stakeholders on timely basis.

Documentation / Process Ownership:

• The incumbent is responsible to comply with ADIB documentation and process standards that are defined SDLC.

Information Security:

• Maintain information security related to ADIB, throughout the period of employment.
• Report any potential or actual risks or incidents affecting the security of information to the helpdesk.        

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

Technical skills: 

• Hands on experience for Oracle, PostgreSQL, MongoDB, SQL Server.
• Microservices support and troubleshooting.
• Advanced excel, word and PowerPoint skills.
• Technical and Business analysis.
• Technical deployments in WebSphere and containerized environment having hands-on experience on Kubernetes, Docker images, and other containerization technologies.
• Experience in Unix/Linux/Windows server management for technical analysis & deployment.
• Microsoft Azure Cloud experience for infrastructure management.
• Knowledge in SFTP and File Transfer tools like Go Anywhere etc.
• Expertise in managing applications in .NET, Python & Java platforms.
• Ability to communicate effectively with IT specialists (e.g., IT security, network infrastructure teams, Unix, Windows etc.)

Specialist Skills:

• Hands on Experience of Treasury products, their workflow and life cycle.
• Proven track record of working experience minimum 5-7 years with Treasury implementations and solution delivery (Electronic Trade, Refinitiv, FX).
• Proven track record of working experience with Treasury Front, Middle, or Back Office functions
• Application software code analysis for trouble shootings
• Swift message format including MT9XX, MT1XX, MT3XX, MT6XX
• Experience in SDLC of Treasury applications.
• Experience in UAT and quality assurance processes.
• Results-oriented individual that is able to soak pressure and work.
• Excellent communication and interpersonal skills.

Previous experience:

• Electronic Trade, Refinitiv, FX and Banking domain knowledge is MUST.
• Extensive hands-on experience of systems integration, data processing, hardware platforms, databases, and application servers.
• Implementation and support of different treasury products for a multi-national bank
• Hands-on Experience in requirement definition and analysis, workshop facilitation and documentation.
• A good degree in Computer Science or equivalent with minimum 7 years of relevant working experience.
• Experience of working in a Bank domain within Treasury Group (Preferably Islamic Banking).