Senior Supply Chain Officer
Dubai, UAE
Established in 1836, Acino is a pharmaceutical company headquartered in Zurich, with a clear focus on selected markets in the Middle East, Africa, the CIS Region and Latin America. With over 3,000 people across 90 countries, we deliver quality pharmaceuticals to promote affordable healthcare in these emerging markets and leverage our high-quality pharmaceutical manufacturing capabilities and network to supply leading companies through contract manufacturing and out-licensing.
The Position
The Role
The position is based in
Dubai, UAE and will report directly to the
Head of Supply Chain, GCC. The role will be responsible for owning customer order book, executing updated distributors contracts and agreements, managing 3PL activities and reporting, in addition to managing logistics activities for the cluster.
Your Opportunities
Execute all activities related to customer order receipts, orders entry into the system, orders processing and allocation, products availability reviews, pick-pack instructions, shipments, import/export, documentation, final customer delivery and invoicing Execute the To Market Sales planning, phasing and reporting Responsible for debit/credit note reconciliation with the Finance and Commercial departments Create and maintain master data in the system as required including the Track and Trace system reporting Prepare, report, and communicate Customer Service/Supply Chain Key Performance Indicators (KPI) to all assigned stakeholders, and provide the needed support for KPI’s fulfilment Manage document control including change orders, billings, purchasing documentation, and contract administration Ensure business processes are set-up and executed as per distributors contracts and agreements Monitor distribution performance as per the KPIs of the distributor agreement Build and maintain strong relationships with clients by addressing, inquiries, resolving issues, and ensuring customer satisfaction Monitor and manage inventory ensuring ideal stock levels for all markets Execute stock replenishment planning for our Distribution Center sales to ensure that the company maintains sufficient stock at branches to meet customer demand while minimizing excess or obsolete inventory Manage custom clearance along with required documentation and all government related requirements/systems Plan and communicate Distributers warehouse transfers and ensure proper execution Monitor and control full inventories to ensure availability as per requirements and minimize business risks Prepare the needed Supply Chain, Logistics and Inventory reports and analysis for process enhancement and continuous improvement Execute the 3 PL activities including aggregation, serialization & other added value services Support the S&OP Cycle by providing the relevant Customer Service & Logistics information
Who You Are
Bachelor’s degree preferably in Business Administration, Operations Management, Supply Chain or Logistics Management 3+ years of experience in Customer Service/Supply Chain in the pharmaceutical industry is preferable Excellent communication skills and influencing ability SAP knowledge and experience is a plus Excellent analytical capabilities Strong Microsoft Office skills, particularly Excel and PowerPoint Knowledge of Power BI is a plus Excellent command of English (spoken and written) High degree of customer focus
We Are Acino
At Acino, we push the boundaries to deliver high-quality pharmaceutical products that improve patients’ lives. Driven by our collective purpose to provide access to medicines to those in need, our strength lies in our unique expertise and presence in emerging and high-growth markets. We are proud to be challenging the status quo in the pharmaceutical industry, always looking ahead to the future with an open mind.
Join Acino, a dynamic and rapidly growing environment where your contributions can make a real difference.
Acino is an Equal Opportunity Employer.
How To Apply
If you are interested in the position, please apply .
