Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.
Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 5 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.
As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.
Position Summary:
As a Senior Service Designer - B2B at Property Finder, you will be responsible for driving and implementing a comprehensive service design strategy for Property Finder in partnership with Product, Design, Engineering, and Marketing teams. You will be adept at uncovering user needs and synthesizing insights into actionable service solutions, while leveraging strong research expertise to inform the design and delivery of end-to-end customer experiences. Additionally, you’ll play a key role in building, managing, and coaching a small team of design and research professionals, fostering cross-functional collaboration to deliver exceptional outcomes.
What you will do
- Define and deliver a service design strategy that aligns with Property Finder’s goals and customer needs.
- Conduct user research and service design activities to uncover pain points, opportunities, and insights that guide the development of holistic service solutions.
- Design user journeys, service blueprints, and interaction models to ensure seamless customer experiences across touchpoints and channels.
- Facilitate workshops and design thinking sessions to drive ideation, prototyping, and problem-solving with cross-functional teams.
- Work closely with Product, Engineering, and Marketing teams to define and enhance Property Finder’s end-to-end services and digital experiences.
- Synthesize research findings from multiple sources (e.g., primary user research, market research, site analytics, VOC feedback, A/B tests, and customer support insights) into actionable service strategies.
- Advocate for human-centered design principles and ensure all touchpoints reflect user needs and business goals.
- Build and manage a small, high-performing design and research team while fostering a culture of collaboration and innovation.
- Mentor team members and provide constructive feedback to elevate the overall design and research capabilities within the organization.
- Ensure all activities are conducted in alignment with data privacy principles and ethical guidelines.
What you’ll need
- 8+ years of experience in service design, user experience design, or design research, with a strong focus on end-to-end service delivery.
- Expertise in qualitative and quantitative research methods, including usability testing, field studies, surveys, journey mapping, and blueprinting.
- A proven track record of designing and delivering seamless, multi-channel services that solve complex user problems.
- Proficiency in creating and visualizing service artifacts such as personas, journey maps, blueprints, and prototypes.
- Strong communication, facilitation, and stakeholder management skills, with the ability to align teams around a shared vision.
- Knowledge of human-centered design principles and a deep understanding of user behaviors, motivations, and needs.
- Familiarity with research tools and design software, along with the ability to learn and adapt to new platforms quickly.
- Robust organizational skills with the ability to prioritize and manage multiple projects in a fast-paced, agile environment.
- Experience mentoring teams, as well as inspiring cross-functional groups to deliver high-quality outcomes.
- Confidence in presenting ideas, negotiating solutions, and driving consensus among stakeholders.
- A genuine passion for crafting exceptional services and experiences that delight users and achieve business goals.
What we can offer
- An opportunity to be part of an international, ambitious, and successful Product team.
- An inspiring workplace in the heart of Media City.
- Competitive salary and comprehensive benefits, including health insurance.
Our promise to talent
We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.
Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.
Overall it is a place for you to be your best self.
Property Finder Guiding Principles
- Think Future First
- Data Beats Opinions, Speed Beats Perfection
- Optimise for Impact
- No Ostriches Allowed
- Our People, Our Power
- The Biggest Risk is Taking no Risk at All
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