Senior Sales Support Specialist

Our Solutions make a difference – and so do our people.

Because of our continued success, and international expansion we are looking for a proven Senior Sales Support Specialist to be based in our Dubai offices.

This will be an hybrid role. The chosen candidate will work closely with Sales, Pricing, Customer Support and our Distributors in the preparation of proposals, quotes, order forms and License Agreements. Will support all aspects of customer management as required. Will also support functioning of Dubai office.

Key responsabilities:

• Draft pricing for direct orders and distributor orders, including requests to pricing team for custom quotes;

  
  

• Prepare proposals and reports (including usage statistics, upsell opportunties);

  
  

• Monitor all open price requests sent to the pricing team and report on status;

  
  

• Store pricing received from the pricing team or Publisher price proposals;

  
  

• Enter new and renewal quotes into Orion, generate final Order Forms;

  
  

• Coordinate creation, distribution and acceptance of License Agreements;

  
  

• Engage in effective customer communication;

  
  

• Routine contact with distributors / customers as agreed;

  
  

• Follow up inquiries/leads received by Salesforce, phone and/or mail, as appropriate/as directed, pass to managers for follow up where necessary;

  
  

• Maintain accurate records of sales activities within the internal systems, including Salesforce.com;

  
  

• Arrange background material for customer visits, exhibitions and road shows;

  
  

• Working closely with the marketing team;

  
  

• Work with Credit Control / Sales Management on outstanding debts.

  
  

Key Requirements:

• Bachelor’s Degree or equivalent relevant experience;

  
  

• Consistent experience in Sales Support roles in multinational organisations;

  
  

• Experience in managing Public Tenders;

  
  

• Native or Fluent Arabic speaker and English language fluency.