Career Area:
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our Excavation Division (EXD) is responsible for designing and manufacturing tracked and wheeled excavators in sizes ranging from 11 to 90 metric tons, along with Cat Work Tools. Core Work Tool products include buckets, hammers, couplers, thumbs, rippers, and a variety of hydro-mechanical and fabricated tools. Our employees live and work in all corners of the world. Partnered with our global excavator manufacturing facilities, we deliver solutions that help our customers build a better world.
Role Summary
As the Senior Sales Support Consultant (Excavation Division) you will collaborate with field teams, factories, and business partners to drive profitable sales growth in Europe, Africa, Middle East and Eurasia for Excavation Division (EXD) machines and work tools.
What You Will Do
Collaborate with field teams, factories, and business partners to drive profitable sales growth in Europe, Africa, Middle East and Eurasia for Excavation Division (EXD) machines & work tools
Lead stocking strategy - ensures machine models, quantities, locations, and configurations are ordered in a manner to maximize profitability for the EAME region.
Own the product group marketing machine program - works with business partners to order, demonstrate, and sell product group owned assets in a manner that maximizes dealer adoption and sales with conquest customers.
Oversee price lists and attachment offerings for all EXD models - identifies and resolves process gaps to ensure order to delivery process is maximized to enable growth.
Act as the key liaison between the field teams and factories for all commercial EXD requests in EAME. Works with retail and rental teams to drive profitable PINS with key dealerships for the region.
Other duties and projects as assigned by Caterpillar management.
Skills You Will Have
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Industry & Product Knowledge: Knowledge of the organization's industry group, component product groups, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Business Development: Knowledge of business development tools, techniques, and approaches; ability to explore and develop potential areas of business growth for the organization.
Value Selling: Knowledge of the principles and practices for selling products, technology, and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
What Will Put You Ahead
Bachelor’s degree in business administration or related field, or equivalent
Previous experience with machine configuration (i.e. Excavator’s).
Previous experience with machine ordering.
A structured approach to problem solving utilizing quantitative and qualitative methods.
High level of interpersonal and communication skills.
What We Offer:
From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.
You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters. #LI-Hybrid
Posting Dates:
Caterpillar is an Equal Opportunity Employer (EEO).
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