Job Description
“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” – Mohamed Alabbar ABOUT THE COMPANY Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. Created in 2007, Emaar Hospitality Group owns and manages a portfolio of hospitality assets and brands including Address Hotels + Resorts, Vida Hotels and Resorts, in addition to serviced residences, leisure clubs, and a comprehensive portfolio of restaurants and spas. The group plans to introduce its brands in key gateway cities and destinations in Europe, India, China, Middle East and North Africa. Emaar Hospitality Group is also the Official Hotel and Hospitality Partner of Expo 2020 Dubai. ABOUT THE FUNCTION This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest becomes a happy fan of our hotels, by delighting them from welcome until farewell. To delight guests with the complete range of Spa treatments always delivered to the highest possible standards. WHAT YOU WILL NEED TO SUCCEED
Genuine service personality, with high EQ.
Minimum 2 years of similar experience in a 5-star hospitality industry.
Bachelor’s degree in hospitality, beauty therapy or similar.
A strong command of both written and spoken English is required; additional language is an asset.
Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
Ensure achievement of business goals – Financial, Non-Financial and Initiatives.
Completion of projects on time, within budget and based on set quality standards.
Realizing cost efficiencies.
Analyzing operations and assigning resources accordingly.
Seamless Communication across all levels of the business unit.
Provide constructive feedback (on and off-the-job).
Resolve complaints and ensure adequate service recovery where needed.
Put Customer First
Drive for Results
Learning
Resilience
Adaptability
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate. Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences. Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete. Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers. Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity. Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
