Job Description
“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” – Mohamed Alabbar ABOUT THE COMPANY Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. Armani Hotel Dubai is the first hotel designed by Giorgio Armani, offering visitors to Dubai an unprecedented choice for luxurious indulgence in elegant settings. Nestled in the world’s tallest tower, Burj Khalifa, occupying concourse level through to level 8 and levels 38 and 39, the hotel features 160 luxurious guest rooms and suites, seven innovative restaurants, exclusive retail outlets, the first in-hotel Armani/SPA, and Armani/PRIVE nightclub. With its own dedicated entrance, the hotel is situated within walking distance of The Dubai Mall, the world’s largest retail destination, set within the vibrant Downtown Dubai business and leisure district. ABOUT THE FUNCTION This function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them from welcome until farewell. WHAT YOU WILL NEED TO SUCCEED
Genuine service personality, with high EQ.
Minimum 4 years’ experience in Hospitality industry.
Minimum 2 years’ experience as an F&B specialist in a Supervisory role / similar experience in a 5 star hospitality industry.
Minimum of a high school diploma is required / College degree in Hotel Management or a related field.
Oversee and ensure all operational tasks in F&B Service are conducted in line with the service standards and procedures.
Coaching and training on-the-job.
Providing constructive feedback (on- and off-the-job).
Analyzing operations and assigning resources accordingly.
Conducting huddles during shifts to ensure seamless communication.
Prevent complaints and ensure adequate service recovery where needed.
Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart.
Put Customer First
Drive for Results
Learning
Resilience
Adaptability
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate. Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences. Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete. Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers. Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity. Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
