Senior Relationship Manager
Full-time Department: Carnab
Company Description
Carnab is on a journey to build the future of all things automotive. We dream big, we aim big and we drive towards our goals. This mantra is why we are market leaders, why we are scaling and why we are competing for the best talent in Dubai and the world.
We, at Carnab, are looking for someone who has worked in an agile environment. Top incumbents will be insanely curious and hungry critical thinkers with a real passion for technology.
If you are a self-motivated doer with a passion for solving customer problems; join us now, be part of the dream.
Job Description
Inventory Management Oversee the entire inventory, ensuring timely clearance of cars that have passed their expiry date through alternate channels.
Ensure quick title transfer, photography, and listing of all purchased vehicles.
Reporting
Maintain daily, weekly, and monthly reports on appointment numbers, viewing numbers, conversion rates, and delivery metrics.
Bank Relationships
Maintain strong relationships with partner banks, staying up-to-date with the latest financing information and interest rates.
Ensure Carnab’s financing options are competitive.
Manage relationships with bank POCs to secure advantageous deals for Carnab customers.
Sales Management
Supervise Relationship Managers (salesmen) and efficiently assign viewings to maximize appointment outcomes.
Set and meet monthly targets, coordinating with the marketing department to achieve desired appointment and viewing numbers.
Ensure timely execution of marketing offers and promotions, aligning with the marketing calendar to avoid last-minute preparations.
Quality Control
Conduct regular quality checks on all vehicle photos uploaded to the website, ensuring there are no issues.
Coordination and Communication
Coordinate with the marketing department regarding the number of appointments, types of ads, and offers being run.
Ensure the website remains clean and professional at all times. Bank Liaison
Meet with bank representatives to ensure accuracy in the LPO value received by Carnab, addressing any discrepancies promptly.
Finance Coordination
Work with the finance department to ensure timely confirmation of customer payments and processing of refunds.
Operations Coordination Coordinate with the operations team to ensure all cars pending photography or listing are brought to the Carnab Hub in a clean condition.
Implement and oversee processes to ensure cars are in good condition before customer viewings.
Report any car issues to operations for immediate resolution.
Sourcing and Pricing Coordination
Collaborate with the sourcing and pricing manager to provide updates on current market demand for specific car models.
Inform the team of low-demand cars to adjust purchasing strategies accordingly.
Market Dynamics
Stay updated with the dynamics of the used car automobile market to inform business strategies and decisions.
Dealer Relationships
Create, build, and maintain relationships with used car dealers across the UAE who may want to list their cars on Carnab.
Show Up Rate Management
Maintain a healthy show up rate by ensuring timely and accurate customer contact to encourage appointment bookings and viewing attendance.
Conversion Rate Management
Ensure and maintain a healthy conversion rate to enable efficient inventory refreshment for CarNab.
Qualifications
BS in Business Administration or equivalent experience from an accredited University
5 to 10 years of experience in Sales or Business Development
Team Management and Leadership Skills
Product Management Skills
Time Management
Inventory Management
Reporting and Documentation
Administrative Skills
Senior Relationship Manager
Dubai - United Arab Emirates * Full-time
