Job Description
NameProviderPurposeMaximum Storage DurationTypeNameProviderPurposeMaximum Storage DurationTypeNameProviderPurposeMaximum Storage DurationTypeNameProviderPurposeMaximum Storage DurationTypeNameProviderPurposeMaximum Storage DurationType Role overview
Senior Quality Assurance Coordinator
Quality Assurance - United Arab Emirates, AE - Full time - 853 InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology company.
The Senior QA Coordinator is responsible for managing the customer’s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.
Primary responsibilities
To receive a large volume of inbound calls from customers, partners and prospects Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely To support our partners with their queries or requests on various communication channels such as calls, emails or chats To meet performance metrics such as call quality, call handling time, and customer satisfaction ratings Continuous learning to keep up-to-date with changes and developments in our products, services, and procedure s Participating in activities designed to improve customer satisfaction and business performance To use the InstaShop services as per the company policies in order to provide feedback on how to improve the service
Requirements
Minimum of 2 years of experience in customer service or call center Ability to multitask and handle high call volumes Flexible schedule and open to work on various shift timings Effective time management & organizational skills * Strong communication skills in English, both verbal and written
