Help AG is looking for a talented and experienced Senior Project Architect who will play a crucial role in ensuring the success of post-implementation security solutions by driving customer satisfaction, optimizing solution performance, and ensuring alignment with customers’ evolving needs. The role involves providing strategic oversight, identifying opportunities for enhancement, and fostering seamless collaboration with internal and external stakeholders. Acting as a key liaison between technical teams and business units, the Senior Project Architect will monitor project adoption, recommend improvements, and ensure the delivery of long-term value for clients.
This position is instrumental in maintaining strong client relationships, advancing customer success, and driving organizational growth.
Responsibilities:
Act as the primary point of contact for customers post-implementation to ensure their success with Help AG’s solutions.
Monitor solution adoption and ensure customers achieve their desired outcomes with the deployed technologies and services
Provide proactive support and guidance to address customer needs and challenges.
Identify and implement enhancements to improve solution performance and customer satisfaction.
Collaborate with internal stakeholders, including sales, implementation, and support teams, to ensure seamless delivery and alignment of services.
Act as a liaison between customers and Help AG teams to address concerns and drive cross-functional collaboration.
Identify opportunities to expand Help AG’s footprint within the customer’s environment by recommending additional services or upgrades.
Work closely with the sales team to drive upselling and cross-selling efforts that align with the customer’s evolving needs.
Build and maintain strong, long-term relationships with customers to ensure their loyalty and satisfaction.
Conduct regular customer check-ins, feedback sessions, and strategic reviews to strengthen the partnership.
Act as a customer advocate within Help AG, ensuring customer needs and feedback are communicated to internal teams.
Qualifications & Skills
Bachelor's or Master’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
10+ years of experience in cybersecurity, IT project management, or related fields, with a strong focus on solution architecture and customer success.
Excellent understanding of Cyber, and information security challenges and strategies
Experience in working with managed security services (running, onboarding, delivering projects)
Prior experience in positioning / delivering / managing GRC and VAPT services
Technical and solution knowledge on Cloud IT and Sec Technologies
Strong knowledge of network, application, IoT, OT security. Excellent understanding of data protection methodologies and technologies
Strong Consulting skills covering both technical as well as commercial understanding of a project
Solid understanding of technology from both a technical as well as a concept perspective
Strong pedagogical skills in explaining difficult technical concepts in an easy-to-understand way
Excellent report/technical documentation writing skills
Strong presentation skills
Flexible work approach based on the requirements of the job.
Team player and optimistic
Customer centric and independent in work
Strong verbal and written command of English
Benefits:
Health insurance with one of the leading global providers for medical insurance.
Career progression and growth through challenging projects and work.
Employee engagement and wellness campaigns activities throughout the year.
Excellent learning and development opportunities.
Inclusive and diverse working environment.
Flexible/Hybrid working environment.
Annual flight tickets to home country.
Open door policy.
About Us:
Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region. Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.
With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.