Job Description
Transguard Workforce Solutions is the UAE’s leading provider of innovative HR solutions. With over a decade of experience in the region and a knowledgeable team, we offer fully integrated HR services.
We are currently seeking a Senior Processor, Cash & Clearing Management - role for one of our very well-known client, to be based in their Dubai office.
Job Purpose:
Undertake processing activities, within established policies and procedures, to support the work accomplishment of the Clearing & Cash Management Unit, while maintaining utmost confidentiality with regard to cash movements and clearing process to protect Bank’s interest.
Job Responsibilities:
Processing of LBD cheques discounting, withdrawals, postponements, returns and filing. Process special clearing cheques for inward and outward, collection cheques, posting of EOD reversals, batch processing, reconciliation entries.
Assist Assistant Manager to monitor replenish cash and consumables for Branches and off-site ATMs through service providers to ensure the continuous availability of services to customers. Ensure balancing of off-site ATMs on daily basis and minimize error rate.
Perform straight forward processes accurately under supervision to ensure the work is satisfactorily accomplished and adherence to SLAs (Service Level Agreement)
Processing of customer cash deposit and ATM entries daily.
Support the Team Leader to submit the MIS and operation risk reports in time.
Handling customer disputes and ensure timely resolution.
Take active interest to build skill to hold higher responsibilities.
Monitor Service requests raised in Freshworks and complaints portals.
Handling referred cases from Vendors (TG, WNS and Cashtrans)
Handling collection items in UAE CB portal.
Handling OBC/IBC items.
Monitoring and handling CCI items raised in UAE CB portal.
Monitor CROI cases raised in UAE CB portal.
Processing LBD transactions
Liaising with internal customers for various transactions related to Clearing/Collection and LBD.
