Location: Dubai, AE
Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
Custom Field 1: 7024
Senior Operations Performance Analyst
Purpose of the Job
The Senior Operations Performance Analyst will play a crucial role in enhancing the efficiency and effectiveness of our supply chain operations. This position involves analyzing complex data sets, developing performance metrics, and providing actionable insights to optimize processes. The ideal candidate will collaborate with cross-functional teams to support strategic initiatives and drive continuous improvement within the supply chain.
Job Description
Capability of handling
customer escalations and issues, by resolving in coordination with internal departments and teams.
Monitor assigned projects via reports and dashboards. Review operations performance
KPI and conduct monthly/quarterly business review with internal departments & external customers. Experience in preparing
professional business presentations. Hands on experience with complex
excel/smartsheet functions/Power BI for data analysis. Prepare
SOPs for the logistics team and special projects as per company standards. Prepare
Audits for the logistics team and special projects to ensure we are meeting contracts and business agreements. Implement continual improvement initiative, using
'As Is - To Be' model. Review, propose solutions and improve the service quality issues. Responsible for writing simple/complex
SQL queries for data reports. Analyze day to day manual tasks which consumes more time and prepare
Scripts to automate. Any task which is assigned by Operation Performance Manager within the Job description.
Job Requirements - Experience and Education
Bachelor’s degree in supply chain management, Business Administration, Data Analytics, or a related field. Master’s degree is a plus. 4+ years of experience in supply chain operations, analytics, or a related field. Proficiency in ERP systems and supply chain management software. Proficiency in data analysis tools (e.g., Excel, SQL) and statistical analysis software.
Leadership Behaviors
Building Outstanding Teams Collaborate & break silos Execution & Accountability External focus Growth mindset Inclusion Innovation Setting a clear direction Simplification
Skills
Analytical Thinking Communication Skills Continuous Process Improvement Management Reporting Organization & Planning Presentation Skills Team Collaboration
