Bayt.com
https://bayt.page.link/h5fH9Mq9rH9qPnDz8
Create a job alert for similar positions

Job Description

Responsibilities:
  • Manage a team of managers and ensure that they are meeting project targets and deliverables.
  • Monitor team performance and provide coaching and feedback to improve results.
  • Ensure compliance with client requirements, policies, and procedures.
  • Identify process improvements and recommend solutions to enhance efficiency and effectiveness.
  • Collaborate with other departments to develop and implement new processes, procedures, and systems to improve service delivery.
  • Prepare and analyze reports on operational performance and recommend and implement improvements where necessary.
  • Maintain open communication with clients, stakeholders, and team members to ensure project success.
  • Qualifications:
  • Bachelor's degree in Business, Operations Management or related field.
  • Minimum of 8-10 years of experience in a similar role, with at least 5 years in a BPO environment.
  • Proven track record of managing successful BPO projects and delivering results.
  • Strong leadership and people management skills with the ability to motivate and inspire teams.
  • Excellent communication and interpersonal skills with the ability to build strong relationships with clients and stakeholders.
  • Solid understanding of BPO industry trends and best practices.
  • Proficient in Microsoft Office and project management tools.
  • Six Sigma, Lean and COPC certifications is a plus.
  • Arabic & English languages (Bilingual) is mandatory.

Job Details

Job Location
Dubai United Arab Emirates
Company Industry
Other Business Support Services
Company Type
Unspecified
Employment Type
Unspecified
Monthly Salary Range
Unspecified
Number of Vacancies
Unspecified
Apply on company site Email to Friend Add a Cover Letter Complete Questionnaire
You have reached your limit of 15 Job Alerts. To create a new Job Alert, delete one of your existing Job Alerts first.
MANAGE
Similar jobs alert created successfully. You can manage alerts in settings.
MANAGE
Similar jobs alert disabled successfully. You can manage alerts in settings.
MANAGE