Senior Operations Manager

Overview

The Senior Operations Manager supports the Head of Operations in overseeing daily operations within the department, ensuring the smooth execution of both arena and client-based events. This role involves ensuring that large-scale (Premium) events meet established timelines, budgets, and quality standards. Responsibilities include managing suppliers, adhering to arena operating procedures, and regularly reporting progress to the Department Head.

Key Responsibilities

• Assist the Head of Operations with event deliveries and departmental KPIs.
• Oversee the daily operations of venue event management and housekeeping departments.
• Support corporate initiatives including departmental audits, BCM programs, supplier rate card negotiations, and long-term agreements.
• Aid in the planning and management of annual CAPEX and OPEX budgets.
• Collaborate with various departments to respond to event RFPs, covering operational requirements and contributing to strategic decisions, event layout design, and overlays.
• Work with the Project team on event planning and budgeting, obtaining competitive quotes, and brainstorming efficient delivery models.
• Manage operations for both arena and client-based events, including staging, housekeeping, technical, and production aspects.
• Maintain and manage venue technical equipment per O&M manuals and industry standards.
• Plan and execute arena events from build-up through live dates and dismantling phases, ensuring client requirements are met.
• Coordinate manpower needs with suppliers for each event, from planning through post-event reporting and budget reconciliation.
• Ensure all operations comply with UAE health and safety standards and arena best practices.
• Control and monitor the event operations budget, ensuring fair procurement processes in line with event budgets.
• Stay updated on supplier markets and industry innovations to utilize cutting-edge operational resources.
• Liaise with clients to establish relationships and ensure smooth communication of event-related operational information.
• Maintain and update departmental policies and procedures, implementing new ones as necessary.
• Contribute to the arena’s regional expansion strategy for sustainable growth.
• Perform other duties as assigned to support overall management responsibilities