Job Description
The incumbent will review SOP documents to assess process controls and conduct independent, risk-based reviews of Customer Fulfilment departments. They will also ensure adherence to agreed risk mitigants through on-the-ground reviews.
What You’ll Do
- Perform in-depth review of Standard Operating Procedures (SOP) to confirm they are in line with actual practice.
- Undertake periodic reviews of operations units to identify high-risk areas across products and functions and to agree mitigants with key stakeholders, including identifying potential automation opportunities.
- Validate existing processes to ensure there are adequate controls in place through review of Operating Procedures and control testing.
- Escalate to Associate Vice President / Vice President / Executive Vice President or HOO if risks highlighted have not been mitigated by the unit as per the agreed dates.
- Review process changes undertaken by Customer Fulfilment unit to ensure KRIs are identified and that there are adequate controls in place to manage risks.
- Create mechanisms to track implementation of interim and final mitigants identified.
- Report progress on implementation of action plans relating to Audit or Compliance findings.
- Collaborate with key stakeholders within Customer Fulfilment to ensure Risk and Control Self-Assessments (RCSA’s) are being periodically reviewed and that control testing is being performed as required by Group Internal Controls (Group IC).
- Ensure the timely implementation of recommendations raised by Group Internal Audit (GIA) and Compliance.
- Preparation of meeting decks for presentation in risk review meetings.
