Senior Officer- Domestic Payment (Emiratized Role)

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry. 

Job Purpose

The job-holder is responsible for processing a sub-section of operations, within a specific product or functional area and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner, subject to high risk management and Bank’s / Regulator Compliance standards. S/he is expected to support the unit in                                   

• Ensure efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs.
• Ensure all transactions are processed in full compliance with underlying customer or internal instructions to minimize operational risks for the Bank.                                 
• Ensure conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable.                            
• Perform monthly reconciliations and follow-ups on outstanding.                                
• Perform all daily processing activities related to specific products or sub-functions within the Payment Center.                                  
• Assist departments by providing appropriate delivery and support functions.                 
• Ensure record management (hard / soft copy & scanned version) and archival as per guidelines. To be responsible as primary custodian of security items & customer records.                 
• Participate actively in the various initiatives within section / unit / and the Bank as and when required.       
• Engage on any other activity, falling within pretext of a Processor.    
• Provide periodical reports and management information for effective decision making.

• Maintain the highest level of internal and external customer satisfaction standards          

Specific Accountabilities: 

•  Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error
• Target zero complaints, minimum 95% adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey
• Nil unauthorised breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC
• Nil breaches in housekeeping (reconciliations, tracers, DCFCL etc.)
• NIL critical findings in regulatory /external/internal audits
• No. of PI (process improvement) proposals found fruitful by management. No. of successful PIs implemented
• Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit
• Pursue opportunities for enhancing operational efficiencies along with adequate monitoring
• Ensure excellent housekeeping standards at all time
• Support multi desks and multi functions within the department

Minimum Qualification

• Bachelor’s degree

Minimum Experience

• 3 years’ relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the payment function.