Senior Officer - CCB Channel Onboarding - CCB & IB Account Services (Emiratization)
Full-time Sub Division: Group Operations Division: GCOO
Company Description
Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.
Job Description
Job Purpose
Complete Business Banking cash and trade channel setups as a Maker in electronic systems i.e. Fab Online, iBanking etc. Ensure high quality and efficient processing of new and maintenance requests in bank systems, at minimal errors (first-time-right setup). Setup and maintain electronic filing systems for records, correspondence, and other material. Provide daily and weekly statistics of inflow, outflow, and rejections. Review and respond to the assigned/relevant set-up/maintenance related emails within 24 to 48 hours. Accept/Reject allocated BPMS tickets based on the quality/completeness & correctness of the application received from BBG Relationship Managers. Improve the turn-around time, reduce operational errors while process set-ups both new and maintenance.
Key Accountability
SERVICE
Ensure that all requests received are attended promptly and efficiently and there is no breach of service agreements. Maintain necessary service logs / operation dashboard wherever applicable to ensure that turnaround time are meeting agreed service levels. Establish effective / efficient communications with internal / external communications throughout the setup process. Ensure all forms/contract, received from internal stakeholders, are validated, before any action in the bank systems is performed, within the agreed service levels. Ensure timely and effective communication is maintained with internal customers taking utmost care in protecting the reputation of the bank. Attention to detail and comfort dealing with completing administrative work associated with client Onboarding. Ensure 100% adherence to compliance rules and support all audit protocols as appropriate. Ensure that turnaround time of setup requests are meeting agreed service levels.
RISK
Manage the workflow on a day-to-day basis without compromising on the risk and service. Ensure escalation of any identified risk, suggest, and implement mitigating actions and controls to safeguard the Bank interest. Ensure timely and effective communication is maintained with internal as well as external customers taking utmost care in protecting the reputation of the bank. Identify risk based on analysis and nature of issues and inquiries arising repeatedly. Ensure to escalate these identified risks to the concerned authority within the Unit and be a part of the team defining the mitigating factors /additional controls.
PEOPLE
Maintain professionalism and effective communication with colleagues within the Unit and all other Departments. Review periodically the sub-ordinates job functions and ensure that all staff within the unit is fully aware of all the process, which would facilitate job rotation. Adhere to your individual duties and responsibilities and support the team-mates to deliver service excellence. Ensure all sub-ordinates are able to deliver the tasks assigned including on the job, technical & soft skill training and development.
Focus is on all CCB & IB clients.
Close liaison and working relationship with staff, Relationship Managers, IMAG and other relevant stakeholders in the implementation process.
Participate in review of service standards and service quality to ensure that we meet and exceed the expectations of our clients.
Carry out the functions with full integrity to ensure that all requests received are attended promptly and efficiently and there is no breach of service agreements.
Establish effective/efficient communications with internal/external communications throughout the setup process.
Ensure all forms/contract, received from internal stakeholders, are validated, before any action in the bank systems is performed, within the agreed service levels.
Carry out all types of GTB cash and tradechannels activity as per approved service level arrangements.
Attention to detail in dealing with completing administrative work associated with client implementations.
Qualifications
Knowledge: Solid understanding of documentation interdependencies between account structures, payments, collection, and electronic banking solutions. Good knowledge of Microsoft applications. Fair understanding of administrative functions. Language proficient: fluent (business) English.
Key Attributes:
A self-starter, motivated, with aptitude and willingness to undertake self-learning. Able to handle confidential information. High standards on accuracy and completeness. Tenacity and follow-through on agreed action items. Taking initiative. Must demonstrate a keen interest to learn the business and its processes, in order to best support management, the teams and clients.
Experience:
At least 1-2 years’ experience in a similar role or competencies in their recent career
Skills:
Good communication skills. Good organizational and planning skills. High level of interpersonal skills. Problem solving skills. Team player. Ability to manage high workload within a pressurized environment. Strong work ethic – willingness to take a ‘hands on’ approach.
Education:
Relevant Degree in business, finance, administrative, related field or equivalent
Additional Information
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Senior Officer - CCB Channel Onboarding - CCB & IB Account Services (Emiratization)
Abu Dhabi, United Arab Emirates * Full-time
