Senior Officer- Cards Operations

Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.

 JOB PURPOSE:

The role holder is responsible for processing activities related to cards (FAB & DF) as per the approved SOPs, within the agreed TAT and as per the agreed SLAs.

5. Job Context

Operational Delivery:

• Posting all financial and non- financial transactions.
• Inputting Role on Card Management & Banking systems
• Document Management & Filing / scanning
• Following approved SOP & DOA when processing customers’ request
• Ensure all requests processed are accurate, error free and as per customer instructions / voucher details and no breach of the SLAs.
• Ensure all customer instructions / voucher received are processed within the pre-defined TAT
• Any other task assigned / adhoc activities to be performed as per line managers instruction

Policies, Systems, Processes & Procedures

• Supporting new initiatives and implementations
• Participating in card related system testing for enhancements and new systems
• Ensure customers data / documents are protected from the public and secured against fraud by following proper access rights
• Provide support to line manager as & when required
• Timely escalation of exceptions / deviations to authorizer
• Ensure necessary checks/ controls are documented / implemented in all processes adhering to Compliance in order to eliminate/mitigate risk and achieve positive Audit ratings
• Ensuring obtain approvals as per bank Delegation of Authority prior to processing requests / entries
• Proactively raise and discuss Operational Issues and new ideas to improve processes with line manager
• Suggest a process improvement to increase productivity and cost effectiveness
• Enhance knowledge by enrolling into training and development course.
• Maintain KPI and Productivity reports
• Banks Values (Knowledgeable, Adaptable, Collaborative, Enterprising and Responsible) are understood properly and practiced & ensure the team is inculcated with FAB Core value and put to practice within the department.

Internal Collaboration

• Coordinates with other units / departments to ensure customers’ requests / vouchers are processed within a timely manner

Authorities:

As delegated by AVP / line manager – Card Operatioins

Minimum Qualification

• Bachelor’s degree or related discipline.

Minimum Experience

• 2 years of experience in a bank with exposure to Cards Operations and Customer Services, with at least 1 year in a similar position