Senior Officer - Business Centre Operations

Company Profile:

DMCC is a center of global trade. Headquartered in Dubai, DMCC is the world’s most interconnected Free Zone, home to over 22,000 member companies and the leading trade and enterprise hub for commodities. Whether developing vibrant neighborhoods with world-class property like Jumeirah Lakes Towers and the much anticipated Uptown Dubai, or delivering high performance business services, DMCC provides everything its dynamic community needs to live, work and thrive. Made for Trade, DMCC is proud to sustain and grow Dubai’s position as the place to be for global trade today and long into the future.

Role Summary:

The role is created to provide support and assistance to the Line Manager to look after the expanding DMCC Business Centre locations and its team in addition to managing the Business Centre Operators in the Free Zone

Responsibilities:

• Display perfect understanding of existing products and services
• Reflect knowledge and awareness with developing market competition 
• Assist in conducting Members Satisfaction Surveys to understand areas of excel or development needs
• Promote new or updated products and services to accommodate members’ requirements 
• Coordinate with potential service providers/suppliers in the market to acquaint with market’s variety of options in terms of cost and value
• Review existing products/services and assess the need to replace or update
• Conduct research and analysis for proposed products/services
• Maintain excellent system knowledge
• Monitor system errors/failures and report them to IT Department 
• Occasional review of all existing system processes and suggest changes/enhancements/updates to improve client experience
• Prepare Business Requirements Document to submit enhancement requests
• Effective coordination with Member Success and IT departments to deliver required requirements 
• Test and Monitor new/enhanced process to ensure their relevancy to the initial requirements
• Maintain professional relations with DMCC’s Business Centre Operators partners
• Timely response and assistance to Business Centre Operators requests/inquiries/complaints
• Show excellent knowledge in Business Centre Operators locations, services, occupancy and compliance
• Maintain excellent awareness of required documents and information for expansion or new Business Centre formation request
• Arrange occasional scheduled visits to all Business Centre Operators locations
• Review all Business Centre Operators for New/Expansion/Dedicated Workstation Permit and give recommendations to management

Qualifications:

• Degree level
• 3 years of minimum experience in a similar role
• Language Skills: Very good command over English, both written and spoken. Arabic would be an asset

The successful candidate will enjoy the following:

• Working at the world’s best Free Zone with highly motivated colleagues
• A very diverse workforce from all around the globe
• Well-being initiatives all over the year
• Market competitive basic salary
• Housing allowance
• Transportation allowance
• National Allowance
• Annual flight allowance
• Other alternative family benefits
• Pension Scheme
• Discretionary bonus schemes
• Generous annual leave
• Medical and life insurance cover
• Free covered parking
• Retail discounts with over 450 outlets across JLT.

DMCC is a government entity established in 2002 to enhance commodity trade flows through Dubai. We perform a range of roles which continue to position Dubai as the preferred destination for global commodities trade and DMCC as the world’s No.1 Free Zone.