About Dubai Holding Entertainment:
Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.
Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.
Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.
As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.
Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.
Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.
Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.
Job Overview:
Here's your chance to step into the role of Senior Manager - Park Operations at Dubai Parks & Resorts, part of Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include:
This role takes the responsibility for operational inputs and oversight of all areas of Park Operations including, but not limited to: Attractions Operations, Admissions, Guest Services, Park Services, VIP Tours, Event Management, Training, Scheduling, Strategic Planning, Operational Projects, and General Administration. Works closely with the Project Team as well as the Motion Gate teams to ensure a high quality and consistent product in order to deliver a superior guest experience, maximize employee satisfaction, and ensure optimum results in terms of attendance and revenues, aligning with the vision, mission and values of the company. Key responsibilities are as follows;
- Ensuring that all operations are in a correct way, cost effective and timely manner in alignment with specifications and quality requirements.
- Improving operational management systems, processes and best practices that guarantee organizational well-being.
- Responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies.
- Manage a team of managers, training managers, and other direct reports.
- Contribute towards the achievement of company’s strategic and operational objectives.
- Examine financial data/statements and use them to improve profitability.
- Perform quality controls and monitor KPI’s.
- Recruit, train, supervise and appraise human resources.
- Prepare reports to monitor the correct development of operations in the parks.
- Support the Operations Director on a day-to-day basis in all management and operations.
- Works with resort wide park teams for possible synergies in operations.
- Focuses on delivering a superior guest experience, maximize employee satisfaction, and ensure optimum results in terms of mission and values of the Leisure and Entertainment division.
- Ensure efficiencies during the peak times of the day.
- Any other duties may be reasonably requested by the Management Team.
HSE Requirements
- Ensure the department to date compliance related to health, safety and building as governed by the municipality and company.
- Be prudent by adhering the laws, regulations, applicable standards and guidelines imposed by the governing authorities by, including but not limited to, possessing and updating the necessary professional and other business-related licenses, securing and renewing timely permits and certificates, and getting medical clearances, sufficient training and appropriate qualifications required for the performance of work or job.
- Responsible for the department vehicle in relation to its operation, maintenance and compliancy for licensing and registration. Similarly, to ensure relevant colleagues adhered to required trainings when operating the same.
- Report, Investigate, cooperate and resolve incidences involving oneself and persons within own’s control and influence, timely and accurately.
- Practice Due diligence through assessment and review such that all risks and hazards are controlled and maintained to acceptable level in modification. Introduction of new process, machine and /or even engaging new persons in the business to ensure that all aspects and considerations are sufficiently investigated prior to implementation or engagements.
- Provide or create a safe system of work that will adhere to the processes that are in place which can include, but not limited to creating SOP’s manuals and updating the current manuals or policies, procedures. Ensuring everyone’s responsibility and disseminating to department team members the knowledge, adherence and compliance of such procedures/ policies.
- Take ownership of own’s health and safety for the matters within one’s control or ability to influence, through leadership by example and ensure that the rest of the persons within one responsibility and influence, including contractors, suppliers and third-party vendors, follow through.
- Provide as far as reasonably practicable, the highest level of protection, against harm or loss from hazards and risks to the health, safety and welfare, of oneself and of the persons working under own’s authority.
- Participate in company activities with the objective of improving the readiness to emergencies, awareness to health, safety and environment and enhancing the work life and employee welfare.
- Follow sternly the rules and regulations set by the company to protect the lives and welfare of the persons involved in its business processes, Including the protection of property and environment from damage and other forms of losses.
- Represent department management on company health and safety committee in the absence of HOD.
About you:
The preferred candidate for this role should possess the following experience and credentials:
- Graduate or master’s degree in management (preferably) with 8 to 10 years’ experience in Theme Park/ Amusement Industry.
- IAAPA Certified member
- Adapting to changing work environment whilst keeping a positive attitude.
- Knowledge of Park Operations
- People Management - Experience in managing and leading of large teams - more than 50 colleagues
About the Benefits:
In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.
We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!
