Senior Manager, CRM

Senior Manager, Client Relationship Management, MAR

Are you seeking a new Leadership role? Would you enjoy coaching and building a supportive and high performance customer retention culture within a global firm, helping your team achieve success renewing and building strong relationships with customers utilising our exceptional enterprise legal technology products? Do you have people management skills, connections and experience in account management in the legal industry?

This position will provide strategic and operational leadership to a team of Client Relationship Managers (CRMs) to meet sales, revenue, retention and organizational objectives. You will be accountable for the retention and expansion of the MAR Content Book of Business (BoB) and will design and develop strategies to increase our retention and price yield from subscibers across this region with existing flagship and new AI Legal solutions.

You’ll also be accountable for developing and nurturing C-Level business relationships, thought leadership and promoting the high profile legal brand of TR in legal markets.

About the Role

As the Senior Manager, Client Relationship Management, MAR, you will:

• Lead a team of CRMs ensuring that that both your personal and team revenue and retention targets are met and over-achieved. 
• Create a positive and high performance culture.
• Act as Coach to support and train the team in sales methodologies ensuring best practice is embedded.
• Work with cross functional leadership to identify and plan how to remedy any areas of risk that may pose a threat to the achievement of the agreed goals.
• Build and maintain collaborative and mutually supporting relationships with other key stakeholders, colleagues and senior leaders as required.
• Research and understand the market, including competitor analysis as well as maintaining an up-to-date knowledge of the external industry environment and internal systems and products to support your team in providing an exceptional customer experience and to maximise lead generation opportunities.
• Front thought leadership events leveraging the extensive material available within the organisation.
• Ensure that all daily transaction requirements, administrative tasks, reporting and other such tasks are carried out in accordance with TR policy and practices.
• Maintain detailed records in SFDC and your Retention Forum File to provide accurate forecasting.

About you

You're a fit for the role of MAR CRM Senior Manager, if you have:

• Relevant experience in Legal Account Management and leadership.
• Ability to lead, mentor, coach and develop others leading to successful achievement of planned objectives and outcomes.
• Highly developed interpersonal and people management skills and the ability to influence people at all levels.
• Demonstrated passion to work in a high achievement, sales and retention focused, outcome-driven team.
• Strong commercial acumen and ability to identify opportunities to upsell and cross sell solutions.
• Strong problem solving and analytical skills and ability to achieve outcomes with minimal direction.
• Ability to maintain knowledge of internal business systems and products and ensure the team are fully trained to maximise all sales opportunities.
• Ability to balance driving the team to success whilst delivering on personal BoB growth objectives.

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

  
  

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

  
  

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

  
  

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

  
  

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

  
  

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

  
  

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.