Job Purpose
Responsible for the overall management of liaison between DCM and property owners. Primary role will include ensuring owners satisfaction on the services provided by DCM, Community budget preparation and prompt collection of service charges from the owners.
Key accountabilities & Tasks
• Manage the complete process of budgeting for the master community service charges in order to invoice the owners and accordingly follow up on the collection to make the necessary funds available to maintain and sustain services to the communities.
• Control the expenses charged to each community in order to ensure that costs comply with the organizations and the Authority’s policies. • Manage disputes regarding payment of service charges to resolve the dispute and ensure collection.
• Perform personnel management for the assigned team including setting the performance objectives in view of the business targets of the Business Unit.
• Manage the assigned team regarding database update of owners’ details in the Finance System for invoicing in order to have valid database for effective debit recovery process. • Continuously evaluate the current and future requirements for personnel resources in view of the current and expected workload and liaise accordingly with the Management.
• Perform as the owner of the Community Rules and Regulations. Raise awareness about the Regulations in order to always ensure compliance.
• Manage the tender process for the assigned services including scoping, technical evaluation and execution of the agreements.
• Administer the service agreements in place in terms of monitoring the service providers’ performances in regular and reactive maintenance and taking the necessary measures to react to incompliances. Quality Control measures need to be always followed.
• Continuously evaluate the requirements of new communities in terms of services and resources requirements to ensure appropriate level of management for the communities.
• Complete and update the properties’ database of new communities to ensure accurate invoicing by Finance.
• Prepare the necessary reports to update management with the progress of collection and services to the communities in order to make management aware of the progress of different aspects of responsibilities and to seek management support where needed.
Qualification, skills, experience:
• Bachelor’s degree in engineering or similar field.
• Minimum of eight years’ experience in similar field. • Project management skills.
• Effective interpersonal and communication skills.
• Time management, priority and organization skills.
• Analytical and problem solving.