Senior Manager - Community Infrastructure

The role holder is responsible for the management of the operations and maintenance of the communities’ infrastructure assets to ensure quality delivery of services and maximization of the life of assets by application of international and local authorities’ standards.

Infrastructure Operations

• Manage and control all activities related to infrastructure and landscaping, monitor the progress of works for all communities, budgeted costs, quality, timelines, and standards of the service providers.
• Enforce compliance with the FM System used by Dubai Community Management
• Provide expert technical advice and resolve technical issues on all aspects of infrastructure and landscaping to concerned teams to ensure effective decision-making and communicate reports to the management on a regular basis.
• Develop scope of work for the infrastructure maintenance contracts to be tendered within the communities and manage the tendering process in coordination with the procurement department.
• Develop procurement plan of infrastructure services across communities for smooth operations, quality maintenance, and cost-effective agreements.
• Ensure compliance with existing processes and standards and advise the line manager for required updates or the need for new processes and standards
• Provide professional advice to the projects team on all infrastructure activities in line with department work plans related to terms of reference, the scope of work and time schedules, design, and construction supervision of the proposed project.

Stakeholder Relationship Management

• Manage and attend to customer’s complaints to ensure compliance with DCM service quality standards.
• Manage the service agreements in place in terms of monitoring the service providers’ performances in regular and reactive maintenance and taking the necessary measures to react to incompliances. Quality Control measures need to be followed at all times.
• Develop long-term relationships with key service providers and educate them on DCM’s standards.
• Ensure that service providers are paid within the time limits set in the signed agreements in order to have sufficient cash flow and maintain the services to the communities.

Budgeting & Cost Control 

• Participate in budgeting for Master Community Service Charges in all communities Implement value engineering concepts and methods in order to reach cost-effective solutions and accordingly save maintaining and operation costs for the community.
• Prepare regular forecasts comparing between budgets and actual expenses
• Develop operation and maintenance strategy for key assets in the communities to control the cost and ensure consistency in budgets over years.
• Assist the department head in the preparation of annual communities’ budgets and plans for infrastructure activities, review communities’ budgets, monitor budgets, highlight budgets variances to ensure cost efficiencies in line with the objectives for OPEX saving and supervise & ensure execution of approved CAPEX projects on a timely manner.
• Monitor the utilities consumption metering activities to ensure the identification/correction of any anomalies.
• Manage documentation and archiving of all reports and incidents.
• Verify the service providers’ invoices in order to control the certification process.

Continuous Improvement

• Keep abreast regarding the latest trends and methods related to infrastructure maintenance and recommend the most appropriate operation and maintenance practice to the management in order to increase efficiency and customer satisfaction. 
• Highlight additional requirements for improving communities and operational costs such as the refurbishment of assets and enhancements to communities.
• Manage the development and maintenance of a robust infrastructure assets registry for DCM Master Communities.
• Provide input and assist in the development and implementation of the DCM Asset Management Standards in line with the industry’s best practices and authorities’ requirements.
• Represent DCM in the process of completed infrastructure projects handover from the development team to DCM and ensure smooth handover of the assets.
• Provide leadership within the function, setting individual SMART objectives, managing performance, developing, and motivating staff, provision of formal and informal feedback and appraisal – in order to maximize subordinate and departmental performance in the pursuit of the Department’s objectives.
• Build and promote an organization culture that encourages innovation and reward performance that leads to enhanced staff motivation and retention.

Qualification 

• B.Sc. in Mechanical/Civil/Electrical engineering
• Minimum of 8 years of infrastructure construction experience
• Minimum of 4 years of infrastructure maintenance management experience
• Experience of managing contractors and third-party service providers
• Knowledge of Infrastructure management processes, tools, standards, documentation, and systems used
• Understanding of local regulations and laws relevant to roads, sewage treatment, and infrastructure