Senior Manager - Communications Consultancy
Full-time
Job Description
Responsibility and Focus
Managing the day-to-day client relationship and communications between the agency and the current clients.
Support the Associate Business Director / Business Director to develop and produce effective communication strategies for clients, in line with their business objectives and marketing requirements.
Collaborate with cross-functional teams (from the agency and/or from the group) across multiple clients/projects in a fast-paced atmosphere to ensure cohesive and efficient campaigns
Monitor closely the communication trends and in charge of competitive audit/reports
Identify new business opportunities with current clients while managing allocated resource teams.
Supervise, inspire and guide the executive team members.
Main Tasks
Technical & Product
Strong understanding of the advertising and media industries and the role of communication strategy within them.
Maintain a solid understanding of client’s business (industry, market, product) and their competitors and be able to transform key learnings into strategic inputs
Develop an excellent daily client relationship and foster consulting opportunities wherever possible
In-depth knowledge of agency capabilities, processes, and tools
Business Acumen & Operational Efficiency
Manage the day-to-day relationship with our internal & external teams
Ensure that all key supporting assets are consistently up-to-date and driving a productive outcome (agendas, contact reports delivered timeously with key deliverables and then drive out those deliverables to the agreed timings)
Oversee and run team status meetings to align internal and external stakeholders on priorities and goals of each meeting/project
Manage expectations, time, and quality standards, and secure agreement of clients and team members with strong attention to details
Demonstrate ownership and confident management of multi-projects for multiple clients on multiple markets - as well as internal stakeholders
Constantly exceed client expectations and ensure that KPIs of each project are met
Work together with your full team across Traffic, Strategy, Content Marketing, Creative, Production, Development, etc. to deliver high quality work
Full understanding of the production ecosystem, milestones and requirements
Seamlessly manage multiple stakeholders across multiple clients/markets under the guidance of your Business Lead / Business Director / Associate Business Director
Innovative & Analytical Mindset
Take full ownership of every job that comes through you – and ensure that every job is measured against client requirements, agreed strategy and on-brand
Demonstrate logical thinking when describing client issues: quickly identifying problems to be solved during daily operation & projects, and subsequently to come up with smart solutions for them
Communicate complex topics in a concise approach with excellence, maturity and intent when writing or speaking
Write briefs with full clarity on all requirements and inspire strategy, creative, production, development to do great work
Challenge yourself and the team (direct line report and partners – strategy, creative, production) on coming up with innovative ideas that address brand and business objectives
Good financial understanding of budgeting and estimating
Qualifications
Education and Experience Required
Bachelor's degree in marketing advertising, or a related field
Minimum of 3 years of experience, preferably within an experience in communication, digital or media agency, could also come from marketing/client side
Senior Manager - Communications Consultancy
DMC11, Dubai, United Arab Emirates * Full-time
