Senior Manager
Full-time Region: MEA Jurisdiction: Dubai
Company Description
Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance
We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.
With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian.
Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.
Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients.
Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.
Job Description
Purpose of the Job
To take responsibility for the management and development of a Client Accounting Solutions team supporting the Directors, Unit Heads and Managers of the Ocorian business lines to ensure that a professional and high quality service is provided to clients. To work with the Management team to support the growth, profitability and expansion of the business. Although this position is mapped to the Private Client service line, it is expected of you to deliver the same work for the Corporate service line
Main Duties and Responsibilities
Support the Directors, Unit Heads and Managers with the effective management of the accounts preparation process. Work with the Unit Heads to identify and successfully implement agreed accounts preparation policies and procedures. Responsibility for the management of a Client Accounting Solutions (CAS) team to include overseeing the daily workflow, monitoring the progress of accounts preparation, and allocating ad-hoc requests and new business. Responsibility for a portfolio of primarily very complex structures and the entire accounting process. Provide technical guidance to the team, Unit Heads, Managers and Administrators. Provide comprehensive quarterly reporting on accounts status, identifying areas of delay and difficulty for resolution. Keep abreast of industry developments, in particular accounting standards and company law. Actively participate in meetings with the Unit Heads to discuss all aspects of CAS, providing feedback, and identifying action points, where applicable. Provide in-house accounts training to Directors, Managers and Administrators. Act as director / chairperson on client boards and ensure that the client sees the value of the director in and outside of board meetings;
Maximising Financial Performance
Ensure that revenue objectives are achieved on a monthly basis as per the defined target set for each client in the portfolio; Ensure that profitability margins are achieved on a monthly basis as per the defined target set for each client in the portfolio; Ensure that cash are collected within the defined deadline and that the process for debt management is strictly followed; Ensure that the margins and ratios set for the portfolio are achieved as per the defined targets; Ensure growth in revenue for the allocated portfolio through upselling and cross selling of additional products and services; and Ensure that revenue targets for each client are well defined including the revenue potential from out of scope work.
Ensuring world class client service delivery
Work closely with other service lines in the organisation in order to provide a seamless and integrated set of services to the clients in the portfolio; Impart a culture of excellence in terms of client services to team members and ensure that customer satisfaction and experience are maintained at the forefront in the client service delivery model; Take responsibility for situations where team members or management may require assistance in relation to client relationships and attend meetings with clients and other professional advisers wherever required; Ensure that client services are delivered within strictly within the set deadlines and as per defined quality standards; Provide prompt and effective solutions on, corporate, alternative investment and / or fiduciary matters whenever requested by clients.
Enhancing Operational Excellence
Ensure that all processes are effectively and efficiently followed; Ensure that systems are kept updated at all times; Participate in and contribute to the team meetings and ensure that actions are implemented within the set deadlines; Ensure that time is managed as per their chargeability targets; Ensure that risk management and compliance guidelines are fully adhered to including full adherence to KYC/CDD requirements for client entities; and Ensure that you follow the time management principles set in defined job cards for each client.
Growing the business
Ensure that new clients are onboarded seamlessly and ensure a smooth transition from the Onboarding team to the portfolio being managed by you. Pro-actively identify cross-selling and up-selling opportunities and come up with value propositions proposals to the existing client base in the portfolio; Proactively engage with clients to understand their business objectives and expansion strategies with a view to propose new structures and services.
People and Culture
Act as a coach to other team members; Carry out performance appraisals and ensure that feedback on the performance of team members are effectively communicated; Be a leader of people, ensuring that reporting staff are engaged, motivated and act according to the values of the company.
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Qualifications
Knowledge, Skills and Experience
Professional qualifications such as ICSA, ACCA or ICAEW or equivalent or a University degree in Administration, Law and Accounting or any other relevant field. Ideally a minimum of 10 years or more accounts preparation experience incorporating trust and company administration relevant experience. As a result of study and experience, possess a comprehensive understanding and knowledge of accounts preparation, accounting standards, trust administration and Jersey company law. Proven supervisory and management experience. The ability to effectively manage and motivate staff and develop a strong team environment; Excellent interpersonal skills and the ability to communicate effectively with clients and colleagues at all levels; Ability to work under pressure and meet deadlines; A solution driven attitude to problems; Ability to work using own initiative and make decisions within corporate policies; and Strong time management, organizational and IT skills.
Additional competencies:
Hands-on approach, detailed, and outcome driven. Commercial acumen, forward thinking, curious, externally focused. Passion, reliability, combined with a ‘can do’ approach, energy and enthusiasm.
Additional Information
All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:
We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.*W
