Senior Field Service Engineer

Job Description - Senior Field Service Engineer

About Us

Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry.

Service Operations Department is looking for a Field Service Engineer to be located in Abu Dhabi, UAE. This is an interesting and challenging opportunity to be part of a dynamic, motivated & competent team and presents growth opportunities in one of the most interesting markets.

The position will be responsible for the Preventive maintenance, repair, fault diagnosis and on-site servicing of Alfa Laval equipment’s, namely Decanters, Separators and Plate heat exchangers. The Service Engineer will be required to work across the region - envisaged travel will be 2- 3 weeks per month.

Key Responsibilities & Objectives

The position will be responsible for Commissioning, Troubleshooting, Preventive maintenance, Audits, and on-site servicing of Alfa Laval equipment at customer site such as:

• Decanters used in Energy, food & Wastewater application.
• High Speed separators used in Food & Energy application.
• On- Site service & performance audit of Plate Heat Exchangers
• Troubleshooting of Electrical / PLC controls (EPC controls, 2 touch, Basic & Plus controls) associated with Alfa Laval equipment.
• Executing Audits and maintenance activities related to Service agreements.
• Training customer crew on operation of Alfa Laval equipment
• Preparation of service / audit reports with technical recommendations.
• Safety Conscious “Think – Act – Behave Attitude”
• Ad hoc participation in Service projects
• We are looking for candidates with strong problem-solving skills who work structured and quality-conscious to provide our customers with high-level of service. It is important that you are flexible, independent, robust and thrive in a very active environment with much travel activity – acting as part of a dynamic team with colleagues around the region.
• Candidates with past experience and high skills in troubleshooting of High-Speed Separators (PX Range, GT, Alcap types) & Decanters are preferred.
• Should be sound in reading electrical drawings and capable of independent trouble shooting of Electrical control panels.

Workplace & Hierarchy

The position is located in Mussafah Service Center, Abu Dhabi and the work area is mainly focused on the installed base across the Middle East region. The position will be reporting to Regional Field Service Manager located in Dubai.

Candidate profile

• A self-starter who is hardworking
• Customer centric approach
• Ability to work well both within the team and independently.
• Ability to work well as part of a regional team within a matrix organization.
• Ability to multitask, work to deadlines, people oriented & thriving in multicultural environment.
• Ability to prepare high quality technical report.
• Team / people oriented, thriving in multicultural environment.
• Dynamic, persistent, reliable and goal oriented
• Willingness to travel and work across the Middle East region on Field Service Jobs whenever needed.
• Previous working experience in Food and process industries

Background

• An Engineering Graduate preferably in Mechanical / Electrical or relevant technical educational background
• Minimum 6-8 years of experience in high speed and rotating equipment's used in industries.
• Application knowledge in food and wastewater is an added advantage.
• High skills in Electrical Controls & PLC applications
• Strong communication skills in English, (spoken and written), are essential, along with an understanding of Microsoft Office products.

Why Alfa Laval?

• An exciting place to build your career having opportunity to expand your global network, inside and outside of Alfa Laval, with different nationalities.
• Excellent learning opportunity to work with our global leaders.
• We offer you an interesting and challenging position in an international, open, and friendly environment where we help each other to develop and create value for our customers