Job Description
Job Summary & Purpose:
Responsible for the profitability of service center by effectively managing all aspects of KPI, operations,
people, channel partners, customers and business development.
Key Performance Areas (KPAs) & Principal Accountabilities:
1 Responsible for the net profitability of services.
2 Identify and negotiate with brands for authorization and increase the portfolio of serviceable brands
3 Identify and negotiate with power retailers and channel partners to increase business.
4Monitor and review the daily productivity targets along with team leaders and execute to achieve the
desired revenue.
5 Monitor and review KPI of brands (TAT, Repeat Repair, Parts consumption) and achieve the daily targets
6 Prepare monthly performance reports of each brand and conduct meetings with brand managers.
7 Prepare monthly rosters to effectively manage operations.
8 Monitor and review call center performance
9 Monitor and review the accessory sales and achieve as per the set targets
10 Regular communication with channel partners to increase business. Do site meetings as per requirements.
11 Work closely with parts team to have reasonable stocks to achieve the TAT
12 Identify opportunities to run campaigns to incentivize customers and increase business
13 Conduct site visits and regular meetings with team leaders to set the expectations and achieve targets
14 Service center related maintenance and improvements to be carried out on time.
15 Monitor and review in store systems performance and collate any specific store development requirements
16 Handle any escalated customer queries from DED
17 Training to service teams to enhance productivity & efficiency
18 Monitor and review Repair Parts and Logistics operations
RequirementsExperience (Yrs& Field) : 5-7 years’ experience managing operations and business development.
Educational Qualification : Graduate/Diploma/Engineering degree.
Skills & Abilities:
Interpersonal skills: Actively listens and speaks effectively and respectfully to others.
Customer focus: Keeps the customer all the time while making decisions.
Desire to learn: Seeks to acquire new knowledge to improve and develop
Detail orientation: Completes tasks accurately with eye towards quality, process
and procedures.
Reliability: Completes tasks and achieves results with minimum oversight.
