Senior Customer Service Representative

Our client is a major player in the automotive market, specializing in branded batteries and accessories. They are also one of the largest distributors of tires and accessories in the UAE.
 

Job Description:
 

As a Senior Customer Service Representative is often a client’s primary point of contact with a company. It is your responsibility managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
 

• Responsible for Inbound & Outbound calls
• Responding promptly to customer inquiries and follow up with customers.
• Maintain customers satisfaction level by calling them according to scheduled action plan
• Maintaining a positive, empathetic and professional attitude toward customers always.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Job Requirements:

 

• Educational Qualifications: Bachelor’s degree in any field.
• Professional Experience:  2-4 years in customer service.
• Excellent/fluent in English.
• Excellent communication skills.
• Problem-solving and crises management skills.
• Professional attitude.
• High ability to handle objections.
• Exceptional listening and analytical skills.
• Emotional stability and adaptability.
• Ability to work within a team.