Job Description
Role: Senior Customer Service Officer
Location: Abu Dhabi
Role Purpose:
- Deliver excellent customer service in accordance with agreed standards.
Key Accountabilities of the role:
- Responsible to close customer complaints and ensure that customer is satisfied with the service provided
- Ensure TAT is adhered to and where possible exceed customer expectations
- Ensure customer is constantly informed on status of his/her query.
- Co-ordinate and liaise with other departments in a professional manner
- Deliver right levels of service skills support & coach other colleagues
- Participate in regular review and development meeting with key stakeholders
- Ensure compliance with bank policies
- Positive customer feedback
- Ensure customer queries are resolved with agreed TAT
- Deliver professionalism when dealing with customers and other departments
Specialist Skills / Technical Knowledge Required for this role:
- Customer service skills to resolve customer complaints
- Display flexibility in dealing with clients and other team members
- Good problem-solving skills
- Excellent communication skills
- Excellent decision-making skills
- 2 years’ experience
Previous experience required (if any):
- Previous banking experience in similar role
- Knowledge of regulated financial services and banking industries
- Detailed understanding of asset product
- In depth understanding of the internal process, procedures and internal systems
This position is for UAE Nationals only.
